/* Vemelu Website/Admin Phase 22P Step 7 */

.vemelu-ticket-thread {
  margin-top: 18px;
  border: 1px solid rgba(148, 163, 184, 0.28);
  border-radius: 18px;
  padding: 16px;
  background: rgba(15, 23, 42, 0.48);
  color: #e5e7eb;
}

.vemelu-ticket-thread__header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 14px;
}

.vemelu-ticket-thread__title {
  font-size: 18px;
  font-weight: 800;
  margin: 0 0 5px;
  color: #f8fafc;
}

.vemelu-ticket-thread__meta {
  font-size: 13px;
  color: #94a3b8;
  line-height: 1.45;
}

.vemelu-ticket-thread__reply {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  margin-top: 9px;
  padding: 7px 10px;
  border-radius: 999px;
  background: rgba(34, 197, 94, 0.12);
  border: 1px solid rgba(34, 197, 94, 0.25);
  color: #bbf7d0;
  font-size: 12px;
  font-weight: 700;
  word-break: break-all;
}

.vemelu-ticket-thread__actions {
  display: flex;
  align-items: center;
  gap: .5rem;
  flex-wrap: wrap;
}

.vemelu-ticket-thread__button {
  border: 0;
  border-radius: 999px;
  padding: 10px 14px;
  background: #7dd3fc;
  color: #082f49;
  font-weight: 900;
  cursor: pointer;
}

.vemelu-ticket-thread__button:disabled {
  opacity: 0.55;
  cursor: wait;
}

.vemelu-ticket-thread__live {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 34px;
  padding: 0 12px;
  border-radius: 999px;
  border: 1px solid rgba(34, 197, 94, 0.25);
  background: rgba(34, 197, 94, 0.12);
  color: #bbf7d0;
  font-size: 12px;
  font-weight: 900;
}

.vemelu-ticket-thread__live::before {
  content: "";
  width: 7px;
  height: 7px;
  border-radius: 999px;
  margin-right: 7px;
  background: #22c55e;
  box-shadow: 0 0 0 4px rgba(34, 197, 94, 0.12);
}

.vemelu-ticket-thread__live--error {
  border-color: rgba(239, 68, 68, 0.35);
  background: rgba(239, 68, 68, 0.14);
  color: #fecaca;
}

.vemelu-ticket-thread__live--error::before {
  background: #ef4444;
  box-shadow: 0 0 0 4px rgba(239, 68, 68, 0.14);
}

.vemelu-ticket-thread__tabs {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 8px;
  margin: 0 0 14px;
  padding: 5px;
  border: 1px solid rgba(148, 163, 184, 0.22);
  border-radius: 999px;
  background: rgba(2, 6, 23, 0.28);
}

.vemelu-ticket-thread__tab {
  border: 0;
  border-radius: 999px;
  padding: 10px 12px;
  background: transparent;
  color: #94a3b8;
  font-weight: 900;
  cursor: pointer;
}

.vemelu-ticket-thread__tab.is-active {
  background: rgba(125, 211, 252, 0.2);
  color: #f8fafc;
  box-shadow: inset 0 0 0 1px rgba(125, 211, 252, 0.25);
}

.vemelu-ticket-thread__status {
  padding: 12px;
  border-radius: 14px;
  background: rgba(148, 163, 184, 0.1);
  color: #cbd5e1;
  font-size: 14px;
  line-height: 1.45;
}

.vemelu-ticket-thread__status--error {
  background: rgba(239, 68, 68, 0.14);
  color: #fecaca;
}

.vemelu-ticket-thread__messages {
  margin-bottom: 14px;
}

.vemelu-ticket-thread__list {
  display: grid;
  gap: 12px;
}

.vemelu-ticket-message {
  border: 1px solid rgba(148, 163, 184, 0.18);
  border-radius: 16px;
  padding: 13px;
  background: rgba(2, 6, 23, 0.32);
}

.vemelu-ticket-message--inbound {
  border-color: rgba(34, 197, 94, 0.35);
  background: rgba(20, 83, 45, 0.13);
}

.vemelu-ticket-message--outbound,
.vemelu-ticket-message--system {
  border-color: rgba(125, 211, 252, 0.3);
  background: rgba(8, 47, 73, 0.2);
}

.vemelu-ticket-message--internal {
  border-color: rgba(251, 191, 36, 0.35);
  background: rgba(113, 63, 18, 0.2);
}

.vemelu-ticket-message__top {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  align-items: flex-start;
  margin-bottom: 8px;
}

.vemelu-ticket-message__sender {
  font-weight: 900;
  color: #f8fafc;
  font-size: 14px;
}

.vemelu-ticket-message__time {
  color: #94a3b8;
  font-size: 12px;
  white-space: nowrap;
}

.vemelu-ticket-message__subject {
  margin: 0 0 8px;
  color: #bae6fd;
  font-weight: 800;
  font-size: 13px;
}

.vemelu-ticket-message--internal .vemelu-ticket-message__subject {
  color: #fde68a;
}

.vemelu-ticket-message__body {
  white-space: pre-wrap;
  color: #e2e8f0;
  font-size: 14px;
  line-height: 1.55;
}

.vemelu-ticket-message__attachments {
  margin-top: 10px;
  padding-top: 9px;
  border-top: 1px solid rgba(148, 163, 184, 0.18);
  color: #cbd5e1;
  font-size: 12px;
}

.vemelu-ticket-thread-host {
  margin-top: 1rem;
}

.vemelu-ticket-reply-composer {
  margin-top: 14px;
  padding: 14px;
  border-radius: 16px;
  border: 1px solid rgba(34, 197, 94, 0.24);
  background: rgba(2, 6, 23, 0.24);
}

.vemelu-ticket-reply-composer[hidden] {
  display: none !important;
}

.vemelu-ticket-reply-composer--internal {
  border-color: rgba(251, 191, 36, 0.26);
  background: rgba(113, 63, 18, 0.12);
}

.vemelu-ticket-reply-composer__title {
  color: #f8fafc;
  font-weight: 900;
  font-size: 15px;
  margin-bottom: 4px;
}

.vemelu-ticket-reply-composer__hint {
  color: #94a3b8;
  font-size: 12px;
  line-height: 1.45;
  margin-bottom: 10px;
}

.vemelu-ticket-reply-composer--internal .vemelu-ticket-reply-composer__hint {
  color: #fde68a;
}

.vemelu-ticket-reply-composer__textarea {
  width: 100%;
  min-height: 120px;
  resize: vertical;
  border-radius: 14px;
  border: 1px solid rgba(148, 163, 184, 0.24);
  background: rgba(15, 23, 42, 0.74);
  color: #f8fafc;
  padding: 12px;
  font: inherit;
  line-height: 1.5;
  outline: none;
}

.vemelu-ticket-reply-composer__textarea:focus {
  border-color: rgba(34, 197, 94, 0.55);
  box-shadow: 0 0 0 4px rgba(34, 197, 94, 0.1);
}

.vemelu-ticket-reply-composer--internal .vemelu-ticket-reply-composer__textarea:focus {
  border-color: rgba(251, 191, 36, 0.55);
  box-shadow: 0 0 0 4px rgba(251, 191, 36, 0.1);
}

.vemelu-ticket-reply-composer__textarea:disabled {
  opacity: 0.65;
  cursor: wait;
}

.vemelu-ticket-reply-composer__footer {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  margin-top: 10px;
  flex-wrap: wrap;
}

.vemelu-ticket-reply-composer__status {
  color: #94a3b8;
  font-size: 12px;
  line-height: 1.45;
}

.vemelu-ticket-reply-composer__status--success {
  color: #bbf7d0;
}

.vemelu-ticket-reply-composer__status--error {
  color: #fecaca;
}

.vemelu-ticket-reply-composer__status--info {
  color: #bae6fd;
}

.vemelu-ticket-reply-composer__send {
  border: 0;
  border-radius: 999px;
  padding: 11px 16px;
  background: #22c55e;
  color: #052e16;
  font-weight: 900;
  cursor: pointer;
  box-shadow: 0 10px 24px rgba(34, 197, 94, 0.18);
}

.vemelu-ticket-reply-composer--internal .vemelu-ticket-reply-composer__send {
  background: #fbbf24;
  color: #422006;
  box-shadow: 0 10px 24px rgba(251, 191, 36, 0.14);
}

.vemelu-ticket-reply-composer__send:disabled {
  opacity: 0.6;
  cursor: wait;
}

@media (max-width: 640px) {
  .vemelu-ticket-thread__header {
    display: grid;
  }

  .vemelu-ticket-thread__actions {
    justify-content: flex-start;
  }

  .vemelu-ticket-thread__tabs {
    grid-template-columns: 1fr;
    border-radius: 18px;
  }
}

/* Vemelu Website/Admin Phase 22P Step 8 - Ticket-Suche & Verlinkung */
.vemelu-ticket-thread__tabs {
  grid-template-columns: 1fr 1fr 1fr;
}

.vemelu-ticket-links-panel {
  display: grid;
  gap: 12px;
  margin-bottom: 14px;
}

.vemelu-ticket-links-panel[hidden] {
  display: none !important;
}

.vemelu-ticket-links-panel__title {
  margin: 4px 0 0;
  color: #f8fafc;
  font-size: 15px;
  font-weight: 900;
}

.vemelu-ticket-links-panel__hint {
  margin: -4px 0 2px;
  color: #94a3b8;
  font-size: 12px;
  line-height: 1.45;
}

.vemelu-ticket-links-panel__list,
.vemelu-ticket-links-panel__results {
  display: grid;
  gap: 10px;
}

.vemelu-ticket-links-panel__search {
  display: grid;
  grid-template-columns: 1.6fr minmax(150px, .75fr) auto;
  gap: 8px;
  align-items: center;
}

.vemelu-ticket-links-panel__input,
.vemelu-ticket-links-panel__select {
  width: 100%;
  min-height: 42px;
  border-radius: 12px;
  border: 1px solid rgba(148, 163, 184, 0.24);
  background: rgba(15, 23, 42, 0.74);
  color: #f8fafc;
  padding: 0 12px;
  font: inherit;
  outline: none;
}

.vemelu-ticket-links-panel__input:focus,
.vemelu-ticket-links-panel__select:focus {
  border-color: rgba(125, 211, 252, 0.55);
  box-shadow: 0 0 0 4px rgba(125, 211, 252, 0.1);
}

.vemelu-ticket-links-panel__input--note {
  grid-column: 1 / -1;
}

.vemelu-ticket-links-panel__button {
  min-height: 42px;
  border: 0;
  border-radius: 999px;
  padding: 0 16px;
  background: #7dd3fc;
  color: #082f49;
  font-weight: 900;
  cursor: pointer;
}

.vemelu-ticket-links-panel__button:disabled {
  opacity: .62;
  cursor: wait;
}

.vemelu-ticket-links-panel__status,
.vemelu-ticket-links-panel__empty {
  color: #94a3b8;
  font-size: 12px;
  line-height: 1.45;
}

.vemelu-ticket-links-panel__status--success {
  color: #bbf7d0;
}

.vemelu-ticket-links-panel__status--error {
  color: #fecaca;
}

.vemelu-ticket-links-panel__status--info {
  color: #bae6fd;
}

.vemelu-ticket-link-card {
  border: 1px solid rgba(148, 163, 184, 0.18);
  border-radius: 15px;
  padding: 12px;
  background: rgba(2, 6, 23, 0.28);
}

.vemelu-ticket-link-card__top {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 10px;
  margin-bottom: 5px;
}

.vemelu-ticket-link-card__title {
  color: #f8fafc;
  font-weight: 950;
  font-size: 14px;
}

.vemelu-ticket-link-card__badge,
.vemelu-ticket-link-card__type {
  display: inline-flex;
  align-items: center;
  min-height: 24px;
  border-radius: 999px;
  padding: 0 9px;
  border: 1px solid rgba(125, 211, 252, 0.24);
  background: rgba(8, 47, 73, 0.22);
  color: #bae6fd;
  font-size: 11px;
  font-weight: 900;
  white-space: nowrap;
}

.vemelu-ticket-link-card__type {
  border-color: rgba(251, 191, 36, 0.26);
  background: rgba(113, 63, 18, 0.16);
  color: #fde68a;
}

.vemelu-ticket-link-card__subject {
  color: #e2e8f0;
  font-size: 13px;
  font-weight: 800;
  margin-bottom: 5px;
}

.vemelu-ticket-link-card__meta,
.vemelu-ticket-link-card__note {
  color: #94a3b8;
  font-size: 12px;
  line-height: 1.45;
}

.vemelu-ticket-link-card__note {
  margin-top: 7px;
  padding: 8px 10px;
  border-radius: 12px;
  background: rgba(148, 163, 184, 0.1);
  color: #cbd5e1;
}

.vemelu-ticket-link-card__actions {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
  margin-top: 10px;
}

.vemelu-ticket-link-card__button {
  border: 1px solid rgba(148, 163, 184, 0.22);
  border-radius: 999px;
  padding: 8px 12px;
  background: rgba(15, 23, 42, 0.72);
  color: #e5e7eb;
  font-weight: 900;
  font-size: 12px;
  cursor: pointer;
}

.vemelu-ticket-link-card__button--primary {
  border-color: rgba(34, 197, 94, 0.28);
  background: rgba(34, 197, 94, 0.16);
  color: #bbf7d0;
}

.vemelu-ticket-link-card__button--danger {
  border-color: rgba(239, 68, 68, 0.28);
  background: rgba(239, 68, 68, 0.12);
  color: #fecaca;
}

.vemelu-ticket-link-card__button:disabled {
  opacity: .62;
  cursor: wait;
}

@media (max-width: 760px) {
  .vemelu-ticket-links-panel__search {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 640px) {
  .vemelu-ticket-thread__tabs {
    grid-template-columns: 1fr;
    border-radius: 18px;
  }
}

/* Vemelu Website/Admin Phase 22P Step 8 Fix 2 - klare Mutter/Kind-Beschriftung */
.vemelu-ticket-links-panel__relation-box {
  display: grid;
  gap: 5px;
  padding: 11px 12px;
  border-radius: 14px;
  border: 1px solid rgba(125, 211, 252, 0.24);
  background: rgba(8, 47, 73, 0.18);
}

.vemelu-ticket-links-panel__relation-title {
  color: #bae6fd;
  font-weight: 950;
  font-size: 12px;
  text-transform: uppercase;
  letter-spacing: .04em;
}

.vemelu-ticket-links-panel__relation-text,
.vemelu-ticket-links-panel__relation-help {
  color: #dbeafe;
  font-size: 12px;
  line-height: 1.45;
}

.vemelu-ticket-links-panel__relation-help {
  color: #bbf7d0;
}

.vemelu-ticket-link-card__relation,
.vemelu-ticket-link-card__direction {
  margin-top: 7px;
  padding: 8px 10px;
  border-radius: 12px;
  font-size: 12px;
  line-height: 1.45;
}

.vemelu-ticket-link-card__relation {
  border: 1px solid rgba(34, 197, 94, 0.2);
  background: rgba(34, 197, 94, 0.1);
  color: #bbf7d0;
  font-weight: 800;
}

.vemelu-ticket-link-card__direction {
  border: 1px solid rgba(125, 211, 252, 0.18);
  background: rgba(8, 47, 73, 0.14);
  color: #bae6fd;
}

@media (max-width: 760px) {
  .vemelu-ticket-links-panel__relation-box {
    padding: 10px;
  }
}


/* Phase 22P Step 10: Antwortvorlagen */
.vemelu-ticket-template-bar {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr) auto;
  gap: 0.6rem;
  align-items: center;
  margin: 0.75rem 0 0.6rem;
  padding: 0.65rem;
  border: 1px solid rgba(125, 211, 252, 0.18);
  border-radius: 1rem;
  background: rgba(15, 23, 42, 0.34);
}
.vemelu-ticket-template-bar__label {
  font-weight: 800;
  color: rgba(226, 232, 240, 0.9);
  font-size: 0.85rem;
}
.vemelu-ticket-template-bar__select {
  width: 100%;
  border: 1px solid rgba(148, 163, 184, 0.28);
  border-radius: 0.85rem;
  padding: 0.65rem 0.75rem;
  background: rgba(2, 6, 23, 0.46);
  color: #e5f7ff;
  font-weight: 700;
}
.vemelu-ticket-template-bar__button {
  border: 1px solid rgba(34, 197, 94, 0.5);
  border-radius: 999px;
  padding: 0.65rem 1rem;
  background: rgba(34, 197, 94, 0.16);
  color: #bbf7d0;
  font-weight: 900;
  cursor: pointer;
}
.vemelu-ticket-template-bar__button:hover {
  background: rgba(34, 197, 94, 0.26);
}
@media (max-width: 720px) {
  .vemelu-ticket-template-bar {
    grid-template-columns: 1fr;
  }
}


/* =====================================================================
   Phase 22P Step 17 – UI Polish fuer Nachrichten / Antwortbereich
   ===================================================================== */

.vemelu-ticket-thread,
.vemelu-ticket-reply-panel,
.vemelu-ticket-internal-panel {
  border-radius: 18px;
}

.vemelu-ticket-message,
.vemelu-ticket-thread__message {
  border-color: rgba(148, 163, 184, 0.13) !important;
  background: rgba(15, 23, 42, 0.44) !important;
  box-shadow: inset 0 1px 0 rgba(255,255,255,0.025);
}

.vemelu-ticket-message--customer,
.vemelu-ticket-thread__message--customer {
  border-color: rgba(34, 197, 94, 0.22) !important;
  background: rgba(20, 83, 45, 0.14) !important;
}

.vemelu-ticket-message--admin,
.vemelu-ticket-thread__message--admin {
  border-color: rgba(125, 211, 252, 0.22) !important;
  background: rgba(8, 47, 73, 0.18) !important;
}

.vemelu-ticket-reply-panel textarea,
.vemelu-ticket-internal-panel textarea {
  border-color: rgba(148, 163, 184, 0.18);
  background: rgba(2, 6, 23, 0.30);
  box-shadow: inset 0 1px 0 rgba(255,255,255,0.025);
}

.vemelu-ticket-reply-panel textarea:focus,
.vemelu-ticket-internal-panel textarea:focus {
  border-color: rgba(125, 211, 252, 0.42);
  outline: none;
  box-shadow: 0 0 0 3px rgba(14, 165, 233, 0.12);
}

/* =====================================================================
   Vemelu Phase 22P Step 17 Fix 1 – Antwortvorlagen Dropdown dunkel
   ===================================================================== */

.vemelu-ticket-thread select,
.vemelu-ticket-thread input,
.vemelu-ticket-thread textarea,
.vemelu-ticket-thread__reply-form select,
.vemelu-ticket-thread__reply-form input,
.vemelu-ticket-thread__reply-form textarea {
  color-scheme: dark;
}

.vemelu-ticket-thread select {
  background-color: rgba(2, 10, 20, .62) !important;
  color: #f8fafc !important;
  border-color: rgba(125, 211, 252, .24) !important;
}

.vemelu-ticket-thread select option {
  background: #0b1624 !important;
  color: #f8fafc !important;
}

.vemelu-ticket-thread select option:checked,
.vemelu-ticket-thread select option:hover {
  background: #12384a !important;
  color: #eaffff !important;
}

/* Phase 22Q Fix 18 – sichtbarer Absender fuer Kundenantworten */
.vemelu-ticket-reply-composer__sender {
  display: inline-flex;
  align-items: center;
  width: fit-content;
  max-width: 100%;
  margin: -2px 0 10px;
  padding: 6px 10px;
  border-radius: 999px;
  border: 1px solid rgba(34, 197, 94, 0.28);
  background: rgba(20, 83, 45, 0.14);
  color: #bbf7d0;
  font-size: 12px;
  font-weight: 900;
}