/* Vemelu Website/Admin Phase 22P Step 9 Fix 1
   Aufgeraeumte Zendesk-lite Ticketansicht. */

.vemelu-ticket-board {
  margin: 14px 0 18px;
  border: 1px solid rgba(148, 163, 184, 0.24);
  border-radius: 20px;
  padding: 16px;
  background: linear-gradient(135deg, rgba(8, 47, 73, 0.42), rgba(15, 23, 42, 0.58));
  color: #e5e7eb;
  box-shadow: 0 18px 50px rgba(2, 6, 23, 0.22);
}

.vemelu-ticket-board__head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 14px;
  margin-bottom: 12px;
}

.vemelu-ticket-board__eyebrow {
  display: inline-flex;
  align-items: center;
  min-height: 22px;
  padding: 0 9px;
  border-radius: 999px;
  border: 1px solid rgba(125, 211, 252, 0.28);
  background: rgba(14, 165, 233, 0.12);
  color: #bae6fd;
  font-size: 11px;
  font-weight: 900;
  letter-spacing: .04em;
  text-transform: uppercase;
}

.vemelu-ticket-board h3 {
  margin: 7px 0 3px;
  color: #f8fafc;
  font-size: 19px;
  line-height: 1.2;
}

.vemelu-ticket-board p {
  margin: 0;
  color: #94a3b8;
  font-size: 13px;
  line-height: 1.45;
}

.vemelu-ticket-board__view-toggle {
  display: inline-flex;
  gap: 4px;
  padding: 4px;
  border-radius: 999px;
  background: rgba(15, 23, 42, 0.58);
  border: 1px solid rgba(148, 163, 184, 0.2);
  flex-shrink: 0;
}

.vemelu-ticket-board__view-toggle button,
.vemelu-ticket-board__filter {
  appearance: none;
  border: 0;
  cursor: pointer;
  font: inherit;
}

.vemelu-ticket-board__view-toggle button {
  border-radius: 999px;
  padding: 8px 11px;
  background: transparent;
  color: #cbd5e1;
  font-weight: 900;
  font-size: 12px;
}

.vemelu-ticket-board__view-toggle button.is-active {
  background: #7dd3fc;
  color: #082f49;
}

.vemelu-ticket-board__summary {
  display: grid;
  grid-template-columns: repeat(5, minmax(0, 1fr));
  gap: 8px;
  margin: 12px 0;
}

.vemelu-ticket-board__summary-card {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  min-height: 54px;
  border-radius: 16px;
  border: 1px solid rgba(148, 163, 184, 0.18);
  background: rgba(2, 6, 23, 0.28);
  padding: 10px 12px;
}

.vemelu-ticket-board__summary-card span {
  color: #cbd5e1;
  font-size: 12px;
  font-weight: 800;
}

.vemelu-ticket-board__summary-card strong {
  color: #f8fafc;
  font-size: 20px;
  line-height: 1;
}

.vemelu-ticket-board__summary-card--reply {
  border-color: rgba(34, 197, 94, 0.33);
  background: rgba(20, 83, 45, 0.16);
}

.vemelu-ticket-board__summary-card--urgent {
  border-color: rgba(248, 113, 113, 0.34);
  background: rgba(127, 29, 29, 0.16);
}

.vemelu-ticket-board__summary-card--progress {
  border-color: rgba(125, 211, 252, 0.28);
  background: rgba(8, 47, 73, 0.18);
}

.vemelu-ticket-board__summary-card--wait {
  border-color: rgba(251, 191, 36, 0.26);
  background: rgba(120, 53, 15, 0.12);
}

.vemelu-ticket-board__filters {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 8px;
  margin: 10px 0 8px;
}

.vemelu-ticket-board__filter {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  border-radius: 999px;
  padding: 8px 11px;
  background: rgba(15, 23, 42, 0.54);
  border: 1px solid rgba(148, 163, 184, 0.22);
  color: #cbd5e1;
  font-weight: 900;
  font-size: 12px;
}

.vemelu-ticket-board__filter strong {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 22px;
  height: 22px;
  padding: 0 7px;
  border-radius: 999px;
  background: rgba(148, 163, 184, 0.16);
  color: #f8fafc;
  font-size: 11px;
}

.vemelu-ticket-board__filter.is-active {
  border-color: rgba(34, 197, 94, 0.38);
  background: rgba(34, 197, 94, 0.16);
  color: #bbf7d0;
}

.vemelu-ticket-board__filter.is-active strong {
  background: rgba(34, 197, 94, 0.22);
  color: #dcfce7;
}

.vemelu-ticket-board__status,
.vemelu-ticket-board__current-filter {
  color: #94a3b8;
  font-size: 12px;
  line-height: 1.45;
}

.vemelu-ticket-board__current-filter {
  margin: 8px 0 0;
  padding: 8px 11px;
  border-radius: 12px;
  background: rgba(15, 23, 42, 0.36);
  border: 1px solid rgba(148, 163, 184, 0.14);
}

.vemelu-ticket-board__current-filter strong {
  color: #f8fafc;
}

.vemelu-ticket-board__columns {
  display: grid;
  grid-template-columns: repeat(5, minmax(170px, 1fr));
  gap: 10px;
  margin-top: 12px;
}

.vemelu-ticket-board__columns.is-hidden {
  display: none;
}

.vemelu-ticket-board__column {
  min-width: 0;
  border-radius: 16px;
  border: 1px solid rgba(148, 163, 184, 0.16);
  background: rgba(2, 6, 23, 0.22);
  overflow: hidden;
}

.vemelu-ticket-board__column header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  padding: 10px 11px;
  border-bottom: 1px solid rgba(148, 163, 184, 0.13);
  background: rgba(15, 23, 42, 0.34);
}

.vemelu-ticket-board__column header span {
  color: #f8fafc;
  font-size: 12px;
  font-weight: 950;
}

.vemelu-ticket-board__column header strong {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 22px;
  height: 22px;
  padding: 0 7px;
  border-radius: 999px;
  background: rgba(125, 211, 252, 0.14);
  color: #bae6fd;
  font-size: 11px;
}

.vemelu-ticket-board__column-body {
  display: grid;
  gap: 8px;
  padding: 9px;
  max-height: 430px;
  overflow: auto;
}

.vemelu-ticket-board-card {
  display: grid;
  gap: 5px;
  width: 100%;
  text-align: left;
  border: 1px solid rgba(148, 163, 184, 0.18);
  border-radius: 14px;
  padding: 10px;
  background: rgba(15, 23, 42, 0.42);
  color: #e5e7eb;
  cursor: pointer;
  font: inherit;
}

.vemelu-ticket-board-card:hover,
.vemelu-ticket-board-card:focus-visible {
  border-color: rgba(125, 211, 252, 0.44);
  box-shadow: 0 0 0 4px rgba(125, 211, 252, 0.08);
  outline: none;
}

.vemelu-ticket-board-card--needs-reply {
  border-color: rgba(34, 197, 94, 0.36);
  background: rgba(20, 83, 45, 0.14);
}

.vemelu-ticket-board-card__number {
  color: #7dd3fc;
  font-size: 11px;
  font-weight: 950;
  letter-spacing: .02em;
}

.vemelu-ticket-board-card strong {
  color: #f8fafc;
  font-size: 13px;
  line-height: 1.25;
  word-break: break-word;
}

.vemelu-ticket-board-card__mail,
.vemelu-ticket-board-card__meta,
.vemelu-ticket-board__assigned {
  color: #94a3b8;
  font-size: 11px;
  line-height: 1.35;
  word-break: break-word;
}

.vemelu-ticket-board-card__flags {
  display: flex;
  flex-wrap: wrap;
  gap: 5px;
  margin-top: 2px;
}

.vemelu-ticket-board__flag {
  display: inline-flex;
  align-items: center;
  min-height: 19px;
  padding: 0 7px;
  border-radius: 999px;
  background: rgba(148, 163, 184, 0.14);
  color: #cbd5e1;
  font-size: 10px;
  font-weight: 900;
}

.vemelu-ticket-board__flag--reply {
  background: rgba(34, 197, 94, 0.18);
  color: #bbf7d0;
}

.vemelu-ticket-board__flag--warning {
  background: rgba(251, 191, 36, 0.16);
  color: #fde68a;
}

.vemelu-ticket-board__flag--danger {
  background: rgba(248, 113, 113, 0.17);
  color: #fecaca;
}

.vemelu-ticket-board__empty,
.vemelu-ticket-board-list-empty {
  padding: 12px;
  border-radius: 13px;
  border: 1px dashed rgba(148, 163, 184, 0.2);
  color: #94a3b8;
  font-size: 12px;
  line-height: 1.4;
  background: rgba(15, 23, 42, 0.2);
}

.admin-ticket-card.vemelu-ticket-card--needs-reply {
  border-color: rgba(34, 197, 94, 0.42) !important;
  box-shadow: 0 0 0 1px rgba(34, 197, 94, 0.1), 0 18px 48px rgba(20, 83, 45, 0.12);
}

.admin-ticket-card.vemelu-ticket-card--needs-reply::before {
  content: "Kunde hat geantwortet";
  display: inline-flex;
  align-items: center;
  width: fit-content;
  min-height: 24px;
  padding: 0 10px;
  border-radius: 999px;
  margin-bottom: 8px;
  background: rgba(34, 197, 94, 0.16);
  color: #bbf7d0;
  font-size: 11px;
  font-weight: 950;
}

.admin-ticket-card.vemelu-ticket-card--urgent {
  border-color: rgba(248, 113, 113, 0.35) !important;
}

.admin-ticket-card.vemelu-ticket-card--focus {
  animation: vemelu-ticket-focus 2.2s ease both;
}

@keyframes vemelu-ticket-focus {
  0%, 100% { box-shadow: 0 0 0 0 rgba(125, 211, 252, 0); }
  20%, 70% { box-shadow: 0 0 0 5px rgba(125, 211, 252, 0.18); }
}

html[data-vemelu-ticket-board-view="board"] .admin-ticket-list {
  margin-top: 14px;
}

@media (max-width: 1180px) {
  .vemelu-ticket-board__summary {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .vemelu-ticket-board__columns {
    grid-template-columns: repeat(2, minmax(210px, 1fr));
  }
}

@media (max-width: 760px) {
  .vemelu-ticket-board {
    padding: 13px;
  }

  .vemelu-ticket-board__head {
    flex-direction: column;
  }

  .vemelu-ticket-board__summary,
  .vemelu-ticket-board__columns {
    grid-template-columns: 1fr;
  }

  .vemelu-ticket-board__view-toggle {
    width: 100%;
  }

  .vemelu-ticket-board__view-toggle button {
    flex: 1;
  }

  .vemelu-ticket-board__column-body {
    max-height: 320px;
  }
}

/* Phase 22P Step 9: Zendesk-lite Kompaktliste */
.vemelu-ticket-table {
  margin-top: 12px;
  border: 1px solid rgba(148, 163, 184, 0.16);
  border-radius: 16px;
  overflow: hidden;
  background: rgba(2, 6, 23, 0.2);
}

.vemelu-ticket-table.is-hidden {
  display: none;
}

.vemelu-ticket-table__header,
.vemelu-ticket-table__row {
  display: grid;
  grid-template-columns: 140px 165px minmax(250px, 1.5fr) minmax(190px, 1fr) 110px minmax(150px, 1fr) 135px;
  gap: 10px;
  align-items: center;
}

.vemelu-ticket-table__header {
  padding: 10px 12px;
  background: rgba(15, 23, 42, 0.62);
  color: #94a3b8;
  font-size: 11px;
  font-weight: 950;
  letter-spacing: .04em;
  text-transform: uppercase;
  border-bottom: 1px solid rgba(148, 163, 184, 0.14);
}

.vemelu-ticket-table__body {
  display: grid;
}

.vemelu-ticket-table__row {
  appearance: none;
  width: 100%;
  min-height: 66px;
  border: 0;
  border-bottom: 1px solid rgba(148, 163, 184, 0.1);
  padding: 10px 12px;
  background: rgba(15, 23, 42, 0.22);
  color: #e5e7eb;
  text-align: left;
  cursor: pointer;
  font: inherit;
}

.vemelu-ticket-table__row:nth-child(even) {
  background: rgba(15, 23, 42, 0.34);
}

.vemelu-ticket-table__row:hover,
.vemelu-ticket-table__row:focus-visible {
  outline: none;
  background: rgba(14, 165, 233, 0.12);
  box-shadow: inset 3px 0 0 rgba(125, 211, 252, 0.8);
}

.vemelu-ticket-table__row--needs-reply {
  background: rgba(20, 83, 45, 0.16);
}

.vemelu-ticket-table__cell {
  min-width: 0;
  color: #cbd5e1;
  font-size: 12px;
  line-height: 1.35;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.vemelu-ticket-table__cell strong {
  display: block;
  color: #f8fafc;
  font-size: 13px;
  line-height: 1.25;
  overflow: hidden;
  text-overflow: ellipsis;
}

.vemelu-ticket-table__cell em {
  display: block;
  margin-top: 3px;
  color: #94a3b8;
  font-size: 11px;
  font-style: normal;
  overflow: hidden;
  text-overflow: ellipsis;
}

.vemelu-ticket-table__cell--status {
  display: inline-flex;
  align-items: center;
  gap: 8px;
}

.vemelu-ticket-table__status-dot {
  width: 10px;
  height: 10px;
  border-radius: 999px;
  flex: 0 0 auto;
  background: #94a3b8;
  box-shadow: 0 0 0 4px rgba(148, 163, 184, 0.12);
}

.vemelu-ticket-table__status-dot--reply { background: #22c55e; box-shadow: 0 0 0 4px rgba(34, 197, 94, 0.16); }
.vemelu-ticket-table__status-dot--open { background: #7dd3fc; box-shadow: 0 0 0 4px rgba(125, 211, 252, 0.16); }
.vemelu-ticket-table__status-dot--progress { background: #60a5fa; box-shadow: 0 0 0 4px rgba(96, 165, 250, 0.16); }
.vemelu-ticket-table__status-dot--wait { background: #fbbf24; box-shadow: 0 0 0 4px rgba(251, 191, 36, 0.14); }
.vemelu-ticket-table__status-dot--done { background: #a78bfa; box-shadow: 0 0 0 4px rgba(167, 139, 250, 0.14); }
.vemelu-ticket-table__status-dot--danger { background: #f87171; box-shadow: 0 0 0 4px rgba(248, 113, 113, 0.14); }

.vemelu-ticket-table__pill {
  display: inline-flex;
  align-items: center;
  min-height: 24px;
  border-radius: 999px;
  padding: 0 8px;
  background: rgba(148, 163, 184, 0.14);
  color: #e5e7eb;
  font-size: 11px;
  font-weight: 950;
}

.vemelu-ticket-table__pill--high {
  background: rgba(251, 191, 36, 0.16);
  color: #fde68a;
}

.vemelu-ticket-table__pill--critical {
  background: rgba(248, 113, 113, 0.17);
  color: #fecaca;
}

html[data-vemelu-ticket-board-view="table"] .admin-ticket-list,
html[data-vemelu-ticket-board-view="board"] .admin-ticket-list {
  display: none !important;
}

html[data-vemelu-ticket-board-view="cards"] .admin-ticket-list {
  display: grid;
}

@media (max-width: 1180px) {
  .vemelu-ticket-table__header,
  .vemelu-ticket-table__row {
    grid-template-columns: 130px 155px minmax(220px, 1.5fr) minmax(160px, 1fr) 105px;
  }

  .vemelu-ticket-table__header span:nth-child(6),
  .vemelu-ticket-table__header span:nth-child(7),
  .vemelu-ticket-table__row .vemelu-ticket-table__cell:nth-child(6),
  .vemelu-ticket-table__row .vemelu-ticket-table__cell:nth-child(7) {
    display: none;
  }
}

@media (max-width: 760px) {
  .vemelu-ticket-table__header {
    display: none;
  }

  .vemelu-ticket-table__row {
    grid-template-columns: 1fr;
    gap: 6px;
    padding: 12px;
  }

  .vemelu-ticket-table__cell {
    white-space: normal;
  }
}


/* Phase 22P Step 9 Fix 1: Ticketbereich zuerst, Hilfsbereiche unten */
.admin-panel-stack.vemelu-support-zendesk-lite-clean > .admin-ticket-panel {
  order: 1;
}

.admin-panel-stack.vemelu-support-zendesk-lite-clean > .admin-support-grid,
.admin-panel-stack.vemelu-support-zendesk-lite-clean > .admin-template-grid,
.admin-panel-stack.vemelu-support-zendesk-lite-clean > .admin-support-lists {
  order: 20;
}

.admin-panel-stack.vemelu-support-zendesk-lite-clean > .admin-support-grid[data-vemelu-support-utility-moved="true"] {
  margin-top: 18px;
  padding-top: 14px;
  border-top: 1px solid rgba(148, 163, 184, 0.16);
  opacity: .92;
}

.admin-panel-stack.vemelu-support-zendesk-lite-clean > .admin-support-grid[data-vemelu-support-utility-moved="true"]::before {
  content: "Weitere Support-Werkzeuge";
  grid-column: 1 / -1;
  display: block;
  margin: 0 0 4px;
  color: #94a3b8;
  font-size: 12px;
  font-weight: 950;
  letter-spacing: .04em;
  text-transform: uppercase;
}

.admin-panel-stack.vemelu-support-zendesk-lite-clean .admin-support-mailbox,
.admin-panel-stack.vemelu-support-zendesk-lite-clean .admin-support-summary {
  min-height: auto;
}

.admin-panel-stack.vemelu-support-zendesk-lite-clean > .admin-template-grid[data-vemelu-support-utility-moved="true"],
.admin-panel-stack.vemelu-support-zendesk-lite-clean > .admin-support-lists[data-vemelu-support-utility-moved="true"] {
  margin-top: 16px;
}

/* Die Liste ist jetzt die Standardansicht: etwas kompakter und besser lesbar. */
.vemelu-ticket-board__head {
  align-items: center;
}

.vemelu-ticket-board__summary {
  grid-template-columns: repeat(5, minmax(120px, 1fr));
}

.vemelu-ticket-board__summary-card {
  min-height: 46px;
  padding: 8px 10px;
}

.vemelu-ticket-board__summary-card strong {
  font-size: 18px;
}

.vemelu-ticket-table__row {
  min-height: 58px;
}

@media (max-width: 1180px) {
  .vemelu-ticket-board__summary {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

/* Phase 22P Step 9 Fix 2: Board immer oben, Liste darunter direkt bearbeitbar */
.vemelu-ticket-board__columns {
  display: grid !important;
  margin-top: 12px;
}

.vemelu-ticket-board__column-body {
  max-height: 260px;
}

.vemelu-ticket-board__list-head {
  display: flex;
  align-items: flex-end;
  justify-content: space-between;
  gap: 14px;
  margin: 16px 0 8px;
  padding-top: 12px;
  border-top: 1px solid rgba(148, 163, 184, 0.14);
}

.vemelu-ticket-board__list-head span {
  display: block;
  color: #7dd3fc;
  font-size: 11px;
  font-weight: 950;
  letter-spacing: .05em;
  text-transform: uppercase;
}

.vemelu-ticket-board__list-head strong {
  display: block;
  margin-top: 3px;
  color: #f8fafc;
  font-size: 14px;
}

.vemelu-ticket-board__list-head small {
  color: #94a3b8;
  font-size: 12px;
  line-height: 1.35;
  text-align: right;
}

.vemelu-ticket-table__header,
.vemelu-ticket-table__row {
  grid-template-columns: 135px 160px minmax(240px, 1.55fr) minmax(180px, 1fr) 150px minmax(180px, 1fr) 130px;
}

.vemelu-ticket-table__row {
  user-select: none;
}

.vemelu-ticket-table__row[data-saving="true"] {
  opacity: .82;
  cursor: wait;
}

.vemelu-ticket-table__cell--editable {
  overflow: visible;
}

.vemelu-ticket-table__select {
  width: 100%;
  min-height: 34px;
  border-radius: 12px;
  border: 1px solid rgba(148, 163, 184, 0.24);
  background: rgba(15, 23, 42, 0.78);
  color: #e5e7eb;
  padding: 0 10px;
  font: inherit;
  font-size: 12px;
  font-weight: 850;
  outline: none;
  cursor: pointer;
}

.vemelu-ticket-table__select:hover,
.vemelu-ticket-table__select:focus-visible {
  border-color: rgba(125, 211, 252, 0.52);
  box-shadow: 0 0 0 4px rgba(125, 211, 252, 0.08);
}

.vemelu-ticket-table__select:disabled {
  opacity: .65;
  cursor: wait;
}

.vemelu-ticket-table__inline-status {
  margin-top: 4px !important;
  min-height: 15px;
  white-space: normal !important;
  font-size: 10px !important;
}

.vemelu-ticket-table__inline-status--info { color: #bae6fd !important; }
.vemelu-ticket-table__inline-status--success { color: #bbf7d0 !important; }
.vemelu-ticket-table__inline-status--error { color: #fecaca !important; }

html[data-vemelu-ticket-board-view="table"] .admin-ticket-list {
  display: none !important;
}

html[data-vemelu-ticket-board-view="cards"] .vemelu-ticket-table,
html[data-vemelu-ticket-board-view="cards"] .vemelu-ticket-board__list-head {
  display: none !important;
}

@media (max-width: 1180px) {
  .vemelu-ticket-table__header,
  .vemelu-ticket-table__row {
    grid-template-columns: 125px 150px minmax(220px, 1fr) minmax(150px, 1fr) 140px;
  }

  .vemelu-ticket-table__header span:nth-child(6),
  .vemelu-ticket-table__header span:nth-child(7),
  .vemelu-ticket-table__row .vemelu-ticket-table__cell:nth-child(6),
  .vemelu-ticket-table__row .vemelu-ticket-table__cell:nth-child(7) {
    display: none;
  }
}

@media (max-width: 760px) {
  .vemelu-ticket-board__list-head {
    align-items: flex-start;
    flex-direction: column;
  }

  .vemelu-ticket-board__list-head small {
    text-align: left;
  }

  .vemelu-ticket-table__select {
    max-width: 100%;
  }
}

/* Phase 22P Step 11: Ticket-Alter mit Ampelsystem */
.vemelu-ticket-board__summary {
  grid-template-columns: repeat(6, minmax(110px, 1fr));
}

.vemelu-ticket-board__summary-card--age-green,
.vemelu-ticket-board__summary-card--green {
  border-color: rgba(34, 197, 94, 0.32);
  background: rgba(20, 83, 45, 0.14);
}

.vemelu-ticket-board__summary-card--age-yellow,
.vemelu-ticket-board__summary-card--yellow {
  border-color: rgba(250, 204, 21, 0.34);
  background: rgba(113, 63, 18, 0.16);
}

.vemelu-ticket-board__summary-card--age-orange,
.vemelu-ticket-board__summary-card--orange {
  border-color: rgba(251, 146, 60, 0.36);
  background: rgba(124, 45, 18, 0.18);
}

.vemelu-ticket-board__summary-card--age-red,
.vemelu-ticket-board__summary-card--red {
  border-color: rgba(248, 113, 113, 0.42);
  background: rgba(127, 29, 29, 0.2);
}

.vemelu-ticket-age {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  width: fit-content;
  max-width: 100%;
  min-height: 26px;
  border-radius: 999px;
  padding: 0 9px;
  border: 1px solid rgba(148, 163, 184, 0.18);
  background: rgba(148, 163, 184, 0.1);
  color: #e5e7eb;
  font-size: 11px;
  font-weight: 950;
  white-space: nowrap;
}

.vemelu-ticket-age strong {
  color: inherit !important;
  font-size: 11px !important;
  line-height: 1 !important;
  display: inline !important;
}

.vemelu-ticket-age em {
  margin: 0 !important;
  color: currentColor !important;
  opacity: .78;
  font-size: 10px !important;
  line-height: 1 !important;
}

.vemelu-ticket-age__dot {
  width: 9px;
  height: 9px;
  border-radius: 999px;
  background: #94a3b8;
  box-shadow: 0 0 0 4px rgba(148, 163, 184, 0.12);
  flex: 0 0 auto;
}

.vemelu-ticket-age--green {
  border-color: rgba(34, 197, 94, 0.34);
  background: rgba(20, 83, 45, 0.16);
  color: #bbf7d0;
}
.vemelu-ticket-age--green .vemelu-ticket-age__dot { background: #22c55e; box-shadow: 0 0 0 4px rgba(34, 197, 94, 0.15); }

.vemelu-ticket-age--yellow {
  border-color: rgba(250, 204, 21, 0.36);
  background: rgba(113, 63, 18, 0.16);
  color: #fef3c7;
}
.vemelu-ticket-age--yellow .vemelu-ticket-age__dot { background: #facc15; box-shadow: 0 0 0 4px rgba(250, 204, 21, 0.14); }

.vemelu-ticket-age--orange {
  border-color: rgba(251, 146, 60, 0.38);
  background: rgba(124, 45, 18, 0.18);
  color: #fed7aa;
}
.vemelu-ticket-age--orange .vemelu-ticket-age__dot { background: #fb923c; box-shadow: 0 0 0 4px rgba(251, 146, 60, 0.15); }

.vemelu-ticket-age--red {
  border-color: rgba(248, 113, 113, 0.46);
  background: rgba(127, 29, 29, 0.22);
  color: #fecaca;
}
.vemelu-ticket-age--red .vemelu-ticket-age__dot { background: #ef4444; box-shadow: 0 0 0 4px rgba(239, 68, 68, 0.16); }

.vemelu-ticket-age--done {
  border-color: rgba(167, 139, 250, 0.32);
  background: rgba(76, 29, 149, 0.14);
  color: #ddd6fe;
}
.vemelu-ticket-age--done .vemelu-ticket-age__dot { background: #a78bfa; box-shadow: 0 0 0 4px rgba(167, 139, 250, 0.14); }

.vemelu-ticket-age--unknown {
  border-color: rgba(148, 163, 184, 0.22);
  background: rgba(148, 163, 184, 0.1);
  color: #cbd5e1;
}

.vemelu-ticket-card--age-yellow { box-shadow: inset 3px 0 0 rgba(250, 204, 21, 0.55); }
.vemelu-ticket-card--age-orange { box-shadow: inset 3px 0 0 rgba(251, 146, 60, 0.6); }
.vemelu-ticket-card--age-red { box-shadow: inset 3px 0 0 rgba(239, 68, 68, 0.75); }

/* Neue Spalte: Alter */
.vemelu-ticket-table__header,
.vemelu-ticket-table__row {
  grid-template-columns: 130px 155px minmax(230px, 1.45fr) minmax(170px, 1fr) 140px minmax(165px, 1fr) 120px 130px;
}

.vemelu-ticket-table__cell--age {
  overflow: visible;
}

@media (max-width: 1180px) {
  .vemelu-ticket-board__summary {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .vemelu-ticket-table__header,
  .vemelu-ticket-table__row {
    grid-template-columns: 125px 150px minmax(220px, 1fr) minmax(150px, 1fr) 115px;
  }

  .vemelu-ticket-table__header span:nth-child(5),
  .vemelu-ticket-table__row .vemelu-ticket-table__cell:nth-child(5),
  .vemelu-ticket-table__header span:nth-child(6),
  .vemelu-ticket-table__row .vemelu-ticket-table__cell:nth-child(6),
  .vemelu-ticket-table__header span:nth-child(8),
  .vemelu-ticket-table__row .vemelu-ticket-table__cell:nth-child(8) {
    display: none;
  }
}

@media (max-width: 760px) {
  .vemelu-ticket-board__summary {
    grid-template-columns: 1fr;
  }

  .vemelu-ticket-age {
    white-space: normal;
  }
}

@media (max-width: 1180px) {
  .vemelu-ticket-table__header span:nth-child(7),
  .vemelu-ticket-table__row .vemelu-ticket-table__cell:nth-child(7) {
    display: block;
  }
}


/* Phase 22P Step 11 Fix 1: Alter-Badge in der Liste kompakter und lesbarer */
.vemelu-ticket-table__header,
.vemelu-ticket-table__row {
  grid-template-columns: 124px 156px minmax(240px, 1.55fr) minmax(180px, 1fr) 132px minmax(170px, 1fr) 96px 120px !important;
}

.vemelu-ticket-table__cell--age {
  overflow: visible !important;
}

.vemelu-ticket-table__cell--age .vemelu-ticket-age {
  min-height: 24px;
  padding: 0 8px;
  gap: 6px;
  max-width: 92px;
}

.vemelu-ticket-table__cell--age .vemelu-ticket-age em {
  display: none !important;
}

.vemelu-ticket-table__cell--age .vemelu-ticket-age strong {
  max-width: 58px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.vemelu-ticket-table__cell--date {
  font-size: 11px;
}

.vemelu-ticket-board__list-head small {
  max-width: 720px;
}

@media (max-width: 1180px) {
  .vemelu-ticket-table__header,
  .vemelu-ticket-table__row {
    grid-template-columns: 125px 150px minmax(220px, 1fr) minmax(150px, 1fr) 96px !important;
  }

  .vemelu-ticket-table__header span:nth-child(7),
  .vemelu-ticket-table__row .vemelu-ticket-table__cell:nth-child(7) {
    display: block !important;
  }
}

/* Phase 22P Step 12: Ungelesen/Gelesen und Kunde-wartet-Politur */
.vemelu-ticket-board__summary-card--unread {
  border-color: rgba(34, 197, 94, 0.42) !important;
  background: linear-gradient(135deg, rgba(20, 83, 45, 0.26), rgba(14, 116, 144, 0.12)) !important;
}

.vemelu-ticket-board__flag--unread {
  border-color: rgba(34, 197, 94, 0.46) !important;
  background: rgba(22, 101, 52, 0.26) !important;
  color: #bbf7d0 !important;
}

.vemelu-ticket-table__row--unread {
  background: linear-gradient(90deg, rgba(20, 83, 45, 0.22), rgba(15, 23, 42, 0.82)) !important;
  box-shadow: inset 4px 0 0 rgba(34, 197, 94, 0.9), 0 0 0 1px rgba(34, 197, 94, 0.16) !important;
}

.vemelu-ticket-table__row--unread .vemelu-ticket-table__cell--subject strong,
.admin-ticket-card.vemelu-ticket-card--unread strong {
  color: #dcfce7 !important;
}

.vemelu-ticket-table__mark-read {
  display: inline-flex !important;
  align-items: center !important;
  justify-content: center !important;
  margin-top: 0.35rem !important;
  padding: 0.28rem 0.62rem !important;
  border: 1px solid rgba(34, 197, 94, 0.45) !important;
  border-radius: 999px !important;
  background: rgba(20, 83, 45, 0.24) !important;
  color: #bbf7d0 !important;
  font-size: 0.76rem !important;
  font-weight: 900 !important;
  line-height: 1 !important;
  cursor: pointer !important;
}

.vemelu-ticket-table__mark-read:hover,
.vemelu-ticket-table__mark-read:focus-visible {
  background: rgba(22, 163, 74, 0.26) !important;
  border-color: rgba(74, 222, 128, 0.72) !important;
  outline: none !important;
}

.vemelu-ticket-table__mark-read:disabled {
  opacity: 0.55 !important;
  cursor: wait !important;
}

.admin-ticket-card.vemelu-ticket-card--unread {
  box-shadow: inset 4px 0 0 rgba(34, 197, 94, 0.92), 0 0 0 1px rgba(34, 197, 94, 0.18) !important;
}

/* Phase 22P Step 13: SLA, Tags, Kategorien und Agent-Presence */
.vemelu-ticket-sla {
  display: inline-flex;
  align-items: center;
  gap: .35rem;
  width: fit-content;
  max-width: 100%;
  border-radius: 999px;
  padding: .18rem .48rem;
  font-size: .72rem;
  font-weight: 800;
  border: 1px solid rgba(148, 163, 184, .28);
  background: rgba(148, 163, 184, .12);
  color: var(--muted-text, #64748b);
  white-space: nowrap;
}
.vemelu-ticket-sla__dot {
  width: .45rem;
  height: .45rem;
  border-radius: 999px;
  background: currentColor;
  flex: 0 0 auto;
}
.vemelu-ticket-sla--ok {
  background: rgba(34, 197, 94, .12);
  border-color: rgba(34, 197, 94, .28);
  color: #15803d;
}
.vemelu-ticket-sla--warning {
  background: rgba(245, 158, 11, .13);
  border-color: rgba(245, 158, 11, .35);
  color: #b45309;
}
.vemelu-ticket-sla--overdue {
  background: rgba(239, 68, 68, .13);
  border-color: rgba(239, 68, 68, .35);
  color: #b91c1c;
}
.vemelu-ticket-sla--done,
.vemelu-ticket-sla--waiting_for_customer {
  background: rgba(99, 102, 241, .10);
  border-color: rgba(99, 102, 241, .25);
  color: #4f46e5;
}
.vemelu-ticket-tags {
  display: inline-flex;
  flex-wrap: wrap;
  align-items: center;
  gap: .25rem;
  margin-top: .25rem;
}
.vemelu-ticket-tags em {
  font-style: normal;
  font-size: .72rem;
  font-weight: 750;
  border-radius: 999px;
  padding: .12rem .42rem;
  color: var(--muted-text, #64748b);
  background: rgba(15, 23, 42, .06);
  border: 1px solid rgba(148, 163, 184, .22);
}
.vemelu-ticket-board__category {
  display: inline-flex;
  border-radius: 999px;
  padding: .12rem .45rem;
  font-size: .72rem;
  font-weight: 800;
  color: #0369a1;
  background: rgba(14, 165, 233, .10);
  border: 1px solid rgba(14, 165, 233, .22);
}
.vemelu-ticket-board__agent,
.vemelu-ticket-table__agent {
  display: block;
  margin-top: .16rem;
  font-size: .7rem;
  font-weight: 800;
  color: #7c3aed;
}
.vemelu-ticket-board__summary-card--sla-red {
  background: rgba(239, 68, 68, .12);
  border-color: rgba(239, 68, 68, .24);
}
.vemelu-ticket-board__summary-card--sla-yellow {
  background: rgba(245, 158, 11, .12);
  border-color: rgba(245, 158, 11, .24);
}
.vemelu-ticket-table__row--sla-overdue {
  box-shadow: inset 3px 0 0 rgba(239, 68, 68, .75);
}
.vemelu-ticket-table__row--sla-warning {
  box-shadow: inset 3px 0 0 rgba(245, 158, 11, .75);
}
.vemelu-ticket-table__cell--status {
  gap: .28rem;
  flex-wrap: wrap;
}
@media (max-width: 1120px) {
  .vemelu-ticket-sla { font-size: .68rem; padding-inline: .38rem; }
  .vemelu-ticket-tags em { font-size: .68rem; }
}

/* Phase 22P Step 14 Fix 1: Wissensdatenbank-Verwaltung im Adminportal */
.vemelu-kb-manager {
  margin: 18px 0;
  border-radius: 22px;
  border: 1px solid rgba(125, 211, 252, .2);
  background: linear-gradient(135deg, rgba(15, 23, 42, .88), rgba(8, 47, 73, .62));
  box-shadow: 0 18px 60px rgba(2, 6, 23, .22);
  overflow: hidden;
}

.vemelu-kb-manager > summary {
  cursor: pointer;
  list-style: none;
  padding: 18px 20px;
  display: flex;
  justify-content: space-between;
  gap: 14px;
  align-items: center;
  color: #f8fafc;
  font-weight: 900;
}

.vemelu-kb-manager > summary::-webkit-details-marker { display: none; }

.vemelu-kb-manager > summary span {
  display: block;
  color: #7dd3fc;
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: .04em;
  margin-bottom: 4px;
}

.vemelu-kb-manager > summary small {
  color: #94a3b8;
  font-weight: 700;
}

.vemelu-kb-manager__body {
  border-top: 1px solid rgba(148, 163, 184, .14);
  padding: 16px 18px 18px;
}

.vemelu-kb-manager__toolbar {
  display: grid;
  grid-template-columns: minmax(220px, 1fr) auto auto;
  gap: 10px;
  align-items: center;
  margin-bottom: 14px;
}

.vemelu-kb-manager input,
.vemelu-kb-manager select,
.vemelu-kb-manager textarea {
  width: 100%;
  border-radius: 14px;
  border: 1px solid rgba(125, 211, 252, .22);
  background: rgba(15, 23, 42, .72);
  color: #f8fafc;
  padding: 11px 12px;
  font: inherit;
  outline: none;
}

.vemelu-kb-manager textarea {
  min-height: 96px;
  resize: vertical;
}

.vemelu-kb-manager input::placeholder,
.vemelu-kb-manager textarea::placeholder {
  color: #64748b;
}

.vemelu-kb-manager button {
  border: 0;
  border-radius: 999px;
  background: rgba(14, 165, 233, .18);
  color: #bae6fd;
  padding: 11px 15px;
  font-weight: 900;
  cursor: pointer;
}

.vemelu-kb-manager button:hover,
.vemelu-kb-manager button:focus-visible {
  background: rgba(14, 165, 233, .28);
  outline: 2px solid rgba(125, 211, 252, .28);
}

.vemelu-kb-manager button[data-vemelu-kb-admin-save] {
  background: linear-gradient(135deg, #22c55e, #14b8a6);
  color: #052e16;
}

.vemelu-kb-manager__grid {
  display: grid;
  grid-template-columns: minmax(0, 1.08fr) minmax(320px, .92fr);
  gap: 16px;
  align-items: start;
}

.vemelu-kb-manager__list {
  display: grid;
  gap: 10px;
  max-height: 560px;
  overflow: auto;
  padding-right: 4px;
  scrollbar-width: thin;
}

.vemelu-kb-manager__article {
  border-radius: 18px;
  border: 1px solid rgba(148, 163, 184, .16);
  background: rgba(15, 23, 42, .62);
  padding: 13px;
}

.vemelu-kb-manager__article.is-inactive {
  opacity: .56;
}

.vemelu-kb-manager__article-head {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  align-items: flex-start;
}

.vemelu-kb-manager__article span,
.vemelu-kb-manager__form label span {
  display: block;
  color: #93c5fd;
  font-size: 11px;
  font-weight: 900;
  text-transform: uppercase;
  letter-spacing: .035em;
  margin-bottom: 4px;
}

.vemelu-kb-manager__article strong {
  display: block;
  color: #f8fafc;
  font-size: 15px;
}

.vemelu-kb-manager__article p {
  margin: 8px 0 10px;
  color: #cbd5e1;
}

.vemelu-kb-manager__tags {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin: 8px 0;
}

.vemelu-kb-manager__tags em {
  font-style: normal;
  border-radius: 999px;
  border: 1px solid rgba(125, 211, 252, .24);
  background: rgba(14, 165, 233, .14);
  color: #bae6fd;
  padding: 4px 8px;
  font-weight: 800;
  font-size: 11px;
}

.vemelu-kb-manager__form {
  border-radius: 20px;
  border: 1px solid rgba(125, 211, 252, .2);
  background: rgba(2, 6, 23, .28);
  padding: 14px;
  display: grid;
  gap: 11px;
  position: sticky;
  top: 12px;
}

.vemelu-kb-manager__form-row {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 10px;
}

.vemelu-kb-manager__form-check {
  display: inline-flex !important;
  align-items: center;
  gap: 8px;
  color: #cbd5e1;
  font-weight: 800;
}

.vemelu-kb-manager__form-check input {
  width: auto;
}

.vemelu-kb-manager__status {
  min-height: 22px;
  color: #94a3b8;
  font-weight: 800;
  font-size: 12px;
}

.vemelu-kb-manager__status.is-success { color: #bbf7d0; }
.vemelu-kb-manager__status.is-error { color: #fecaca; }
.vemelu-kb-manager__empty {
  border-radius: 16px;
  border: 1px dashed rgba(148, 163, 184, .28);
  color: #94a3b8;
  padding: 18px;
}

@media (max-width: 980px) {
  .vemelu-kb-manager__grid,
  .vemelu-kb-manager__toolbar,
  .vemelu-kb-manager__form-row {
    grid-template-columns: 1fr;
  }
  .vemelu-kb-manager__form {
    position: static;
  }
}


/* Phase 22P Step 15: Wissensdatenbank als eigene Admin-Seite */
.vemelu-kb-manager--page {
  margin: 0 0 28px;
  border: 1px solid rgba(125, 211, 252, 0.20);
  border-radius: 22px;
  padding: 18px;
  background: linear-gradient(135deg, rgba(8, 47, 73, 0.72), rgba(15, 23, 42, 0.86));
  box-shadow: 0 26px 80px rgba(0,0,0,.28);
}
.vemelu-kb-manager__page-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 18px;
  margin-bottom: 18px;
}
.vemelu-kb-manager__eyebrow {
  display: inline-flex;
  align-items: center;
  border: 1px solid rgba(125, 211, 252, 0.34);
  border-radius: 999px;
  padding: 4px 10px;
  color: #7dd3fc;
  font-size: 12px;
  font-weight: 900;
  letter-spacing: .05em;
  text-transform: uppercase;
  background: rgba(14, 165, 233, 0.10);
}
.vemelu-kb-manager__page-head h3 { margin: 10px 0 4px; color: #f8fafc; font-size: 24px; }
.vemelu-kb-manager__page-head p { margin: 0; color: rgba(203, 213, 225, 0.78); }
.vemelu-kb-manager__page-actions {
  display: flex;
  flex-wrap: wrap;
  justify-content: flex-end;
  gap: 10px;
}
.vemelu-kb-manager__page-actions button,
.vemelu-ticket-board__view-toggle [data-vemelu-kb-page-open] {
  border: 1px solid rgba(125, 211, 252, 0.34);
  border-radius: 999px;
  padding: 10px 14px;
  background: rgba(56, 189, 248, 0.18);
  color: #e0f2fe;
  font-weight: 900;
  cursor: pointer;
}
.vemelu-kb-manager__page-actions button:hover,
.vemelu-ticket-board__view-toggle [data-vemelu-kb-page-open]:hover {
  background: rgba(56, 189, 248, 0.30);
}
.vemelu-kb-manager--page .vemelu-kb-manager__body { display: block; }
.vemelu-kb-manager--page .vemelu-kb-manager__grid { display: grid; grid-template-columns: minmax(260px, 0.95fr) minmax(320px, 1.05fr); gap: 18px; }
.vemelu-kb-manager--page .vemelu-kb-manager__list,
.vemelu-kb-manager--page .vemelu-kb-manager__form {
  max-height: none;
}
@media (max-width: 980px) {
  .vemelu-kb-manager__page-head { flex-direction: column; }
  .vemelu-kb-manager__page-actions { justify-content: flex-start; }
  .vemelu-kb-manager--page .vemelu-kb-manager__grid { grid-template-columns: 1fr; }
}

/* Phase 22P Step 16: Jira/Zendesk-lite Workbench */
.vemelu-ticket-board__split-hint {
  margin-top: 10px;
  border: 1px solid rgba(125, 211, 252, 0.18);
  border-radius: 16px;
  padding: 10px 12px;
  background: rgba(15, 23, 42, 0.42);
  color: #cbd5e1;
  font-size: 13px;
  line-height: 1.45;
}

.vemelu-ticket-board__split-hint strong {
  color: #bbf7d0;
}

.vemelu-ticket-workbench {
  display: grid;
  grid-template-columns: minmax(320px, 36%) minmax(0, 1fr);
  gap: 14px;
  margin: 14px 0 18px;
  min-height: 720px;
  color: #e5e7eb;
}

.vemelu-ticket-workbench__list,
.vemelu-ticket-workbench__detail {
  border: 1px solid rgba(148, 163, 184, 0.22);
  border-radius: 22px;
  background: linear-gradient(145deg, rgba(8, 47, 73, 0.30), rgba(15, 23, 42, 0.62));
  box-shadow: 0 18px 50px rgba(2, 6, 23, 0.24);
  min-width: 0;
}

.vemelu-ticket-workbench__list {
  display: flex;
  flex-direction: column;
  overflow: hidden;
  max-height: calc(100vh - 220px);
  min-height: 720px;
}

.vemelu-ticket-workbench__detail {
  position: relative;
  overflow: hidden;
  min-height: 720px;
}

.vemelu-ticket-workbench__list-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
  padding: 14px 14px 10px;
  border-bottom: 1px solid rgba(148, 163, 184, 0.14);
  background: rgba(15, 23, 42, 0.54);
}

.vemelu-ticket-workbench__list-head span {
  display: block;
  color: #7dd3fc;
  font-size: 11px;
  font-weight: 950;
  text-transform: uppercase;
  letter-spacing: .04em;
}

.vemelu-ticket-workbench__list-head strong {
  display: block;
  margin-top: 4px;
  color: #f8fafc;
  font-size: 15px;
}

.vemelu-ticket-workbench__list-head small {
  color: #94a3b8;
  font-size: 11px;
  text-align: right;
}

.vemelu-ticket-workbench__list-note {
  padding: 10px 14px 0;
  color: #7dd3fc;
  font-size: 11px;
  font-weight: 800;
}

.vemelu-ticket-workbench__items {
  padding: 10px;
  overflow: auto;
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.vemelu-ticket-workbench__item {
  width: 100%;
  appearance: none;
  text-align: left;
  border: 1px solid rgba(148, 163, 184, 0.14);
  border-radius: 18px;
  background: rgba(15, 23, 42, 0.48);
  color: inherit;
  cursor: pointer;
  display: grid;
  grid-template-columns: 12px minmax(0, 1fr) auto;
  gap: 10px;
  padding: 12px;
  transition: border-color .15s ease, background .15s ease, transform .15s ease;
}

.vemelu-ticket-workbench__item:hover,
.vemelu-ticket-workbench__item:focus-visible {
  border-color: rgba(125, 211, 252, 0.38);
  background: rgba(8, 47, 73, 0.42);
  outline: none;
}

.vemelu-ticket-workbench__item.is-active {
  border-color: rgba(34, 197, 94, 0.48);
  background: linear-gradient(135deg, rgba(20, 83, 45, 0.20), rgba(15, 23, 42, 0.64));
  box-shadow: inset 3px 0 0 rgba(34, 197, 94, 0.82);
}

.vemelu-ticket-workbench__item.is-unread {
  box-shadow: inset 3px 0 0 rgba(125, 211, 252, 0.76);
}

.vemelu-ticket-workbench__item.is-active.is-unread {
  box-shadow: inset 3px 0 0 rgba(34, 197, 94, 0.82);
}

.vemelu-ticket-workbench__item-dot {
  width: 11px;
  height: 11px;
  border-radius: 999px;
  margin-top: 4px;
  background: #64748b;
  box-shadow: 0 0 0 4px rgba(100, 116, 139, 0.12);
}

.vemelu-ticket-workbench__item-dot--reply { background: #22c55e; box-shadow: 0 0 0 4px rgba(34, 197, 94, .14); }
.vemelu-ticket-workbench__item-dot--wait { background: #f59e0b; box-shadow: 0 0 0 4px rgba(245, 158, 11, .14); }
.vemelu-ticket-workbench__item-dot--progress { background: #38bdf8; box-shadow: 0 0 0 4px rgba(56, 189, 248, .14); }
.vemelu-ticket-workbench__item-dot--done { background: #64748b; box-shadow: 0 0 0 4px rgba(100, 116, 139, .14); }

.vemelu-ticket-workbench__item-main,
.vemelu-ticket-workbench__item-side {
  min-width: 0;
}

.vemelu-ticket-workbench__item-main strong,
.vemelu-ticket-workbench__item-main b,
.vemelu-ticket-workbench__item-main em {
  display: block;
}

.vemelu-ticket-workbench__item-main strong {
  color: #7dd3fc;
  font-size: 12px;
  font-weight: 950;
  margin-bottom: 3px;
}

.vemelu-ticket-workbench__item-main b {
  color: #f8fafc;
  font-size: 15px;
  line-height: 1.2;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.vemelu-ticket-workbench__item-main em {
  color: #94a3b8;
  font-size: 12px;
  font-style: normal;
  margin-top: 3px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.vemelu-ticket-workbench__item-main span {
  display: flex;
  flex-wrap: wrap;
  gap: 5px;
  margin-top: 8px;
}

.vemelu-ticket-workbench__chip {
  display: inline-flex;
  align-items: center;
  min-height: 20px;
  border-radius: 999px;
  padding: 0 8px;
  background: rgba(148, 163, 184, 0.12);
  border: 1px solid rgba(148, 163, 184, 0.16);
  color: #cbd5e1;
  font-size: 11px;
  font-weight: 900;
}

.vemelu-ticket-workbench__chip--unread {
  background: rgba(14, 165, 233, 0.16);
  border-color: rgba(125, 211, 252, 0.25);
  color: #bae6fd;
}

.vemelu-ticket-workbench__chip--reply {
  background: rgba(34, 197, 94, 0.16);
  border-color: rgba(34, 197, 94, 0.25);
  color: #bbf7d0;
}

.vemelu-ticket-workbench__chip--source {
  background: rgba(125, 211, 252, 0.16);
  border-color: rgba(125, 211, 252, 0.24);
  color: #bae6fd;
}

.vemelu-ticket-workbench__item-side {
  display: flex;
  flex-direction: column;
  align-items: flex-end;
  gap: 5px;
  color: #94a3b8;
  font-size: 11px;
  white-space: nowrap;
}

.vemelu-ticket-workbench__age .vemelu-ticket-age-badge {
  max-width: 90px;
}

.vemelu-ticket-workbench__placeholder {
  min-height: 520px;
  display: grid;
  place-content: center;
  text-align: center;
  padding: 30px;
  color: #94a3b8;
}

.vemelu-ticket-workbench__placeholder span {
  color: #7dd3fc;
  font-size: 12px;
  font-weight: 950;
  text-transform: uppercase;
  letter-spacing: .04em;
}

.vemelu-ticket-workbench__placeholder strong {
  display: block;
  margin: 8px 0 5px;
  color: #f8fafc;
  font-size: 24px;
}

@media (max-width: 1120px) {
  .vemelu-ticket-workbench {
    grid-template-columns: 1fr;
  }

  .vemelu-ticket-workbench__list {
    max-height: 430px;
    min-height: 360px;
  }
}
.vemelu-ticket-workbench__item-dot--open { background: #22c55e; box-shadow: 0 0 0 4px rgba(34, 197, 94, .14); }
.vemelu-ticket-workbench__item-dot--danger { background: #ef4444; box-shadow: 0 0 0 4px rgba(239, 68, 68, .14); }



/* Phase 22P Step 16 Fix 2: Wissensdatenbank als echter Workbench-Switch + Scroll-Kette */
.vemelu-support-mode-stage {
  margin: 14px 0 18px;
  height: calc(100vh - 330px);
  min-height: 640px;
  max-height: 980px;
  overflow: hidden;
  border-radius: 24px;
}

.vemelu-support-mode-stage__track {
  height: 100%;
  display: grid;
  grid-template-columns: 100% 100%;
  transition: transform .28s ease;
  will-change: transform;
}

.admin-ticket-panel.vemelu-support-mode-workbench .vemelu-support-mode-stage__track {
  transform: translateX(0);
}

.admin-ticket-panel.vemelu-support-mode-kb .vemelu-support-mode-stage__track {
  transform: translateX(-100%);
}

.vemelu-ticket-board__view-toggle button.is-active {
  background: #7dd3fc;
  color: #082f49;
}

/* Workbench-Panel und Wissensdatenbank-Panel stehen nebeneinander im selben Arbeitsbereich. */
.vemelu-ticket-workbench,
.vemelu-kb-manager--embedded {
  margin: 0;
  height: 100%;
  min-height: 0;
  max-height: none;
  overflow: hidden;
}

.vemelu-ticket-workbench {
  display: grid;
  grid-template-columns: minmax(320px, 36%) minmax(0, 1fr);
  gap: 14px;
}

.vemelu-ticket-workbench[hidden],
.vemelu-kb-manager--embedded[hidden] {
  display: block !important;
}

.vemelu-kb-manager--embedded {
  display: flex !important;
  flex-direction: column;
  border: 1px solid rgba(148, 163, 184, 0.22);
  border-radius: 22px;
  background: linear-gradient(145deg, rgba(8, 47, 73, 0.30), rgba(15, 23, 42, 0.62));
  box-shadow: 0 18px 50px rgba(2, 6, 23, 0.24);
  padding: 16px;
}

.vemelu-kb-manager--embedded .vemelu-kb-manager__page-head {
  flex: 0 0 auto;
}

.vemelu-kb-manager--embedded .vemelu-kb-manager__body {
  min-height: 0;
  overflow: auto;
  padding-right: 3px;
  overscroll-behavior: auto;
}

.vemelu-ticket-workbench__list,
.vemelu-ticket-workbench__detail {
  height: 100%;
  min-height: 0;
  max-height: none;
  overflow: hidden;
}

.vemelu-ticket-workbench__items {
  min-height: 0;
  flex: 1 1 auto;
  overflow: auto;
  overscroll-behavior: auto;
}

.vemelu-ticket-workbench__detail > .vemelu-ticket-drawer-root--embedded {
  height: 100%;
  min-height: 0;
  overflow: hidden;
}

.vemelu-ticket-drawer-root--embedded,
.vemelu-ticket-drawer-root--embedded .vemelu-ticket-drawer {
  height: 100% !important;
  min-height: 0 !important;
}

.vemelu-ticket-drawer-root--embedded .vemelu-ticket-drawer__thread {
  min-height: 0;
  overflow: auto;
  overscroll-behavior: auto;
}

.vemelu-ticket-workbench__list::-webkit-scrollbar,
.vemelu-ticket-workbench__items::-webkit-scrollbar,
.vemelu-ticket-drawer-root--embedded .vemelu-ticket-drawer__thread::-webkit-scrollbar,
.vemelu-kb-manager--embedded .vemelu-kb-manager__body::-webkit-scrollbar {
  width: 10px;
}

.vemelu-ticket-workbench__items::-webkit-scrollbar-thumb,
.vemelu-ticket-drawer-root--embedded .vemelu-ticket-drawer__thread::-webkit-scrollbar-thumb,
.vemelu-kb-manager--embedded .vemelu-kb-manager__body::-webkit-scrollbar-thumb {
  border-radius: 999px;
  background: rgba(125, 211, 252, 0.36);
  border: 2px solid rgba(15, 23, 42, 0.68);
}

@media (max-width: 1120px) {
  .vemelu-support-mode-stage {
    height: auto;
    max-height: none;
    min-height: 0;
    overflow: visible;
  }

  .vemelu-support-mode-stage__track {
    display: block;
    transform: none !important;
  }

  .admin-ticket-panel.vemelu-support-mode-kb [data-vemelu-ticket-workbench] {
    display: none !important;
  }

  .admin-ticket-panel.vemelu-support-mode-workbench [data-vemelu-kb-manager] {
    display: none !important;
  }

  .vemelu-ticket-workbench,
  .vemelu-kb-manager--embedded {
    height: auto;
    max-height: none;
    min-height: 0;
    overflow: visible;
  }

  .vemelu-ticket-workbench {
    grid-template-columns: 1fr;
  }

  .vemelu-ticket-workbench__list {
    max-height: 420px;
  }

  .vemelu-ticket-workbench__detail,
  .vemelu-ticket-workbench__detail > .vemelu-ticket-drawer-root--embedded,
  .vemelu-ticket-drawer-root--embedded,
  .vemelu-ticket-drawer-root--embedded .vemelu-ticket-drawer {
    height: auto !important;
    min-height: 680px !important;
  }
}


/* =====================================================================
   Phase 22P Step 17 – UI Polish
   Reiner Feinschliff: Workbench ruhiger, Listen klarer, KB-Bereich sauberer.
   ===================================================================== */

.vemelu-ticket-board {
  border-color: rgba(125, 211, 252, 0.20);
  background:
    radial-gradient(circle at top left, rgba(20, 184, 166, 0.10), transparent 34%),
    linear-gradient(145deg, rgba(8, 47, 73, 0.34), rgba(15, 23, 42, 0.68));
  box-shadow: 0 22px 70px rgba(2, 6, 23, 0.28);
}

.vemelu-ticket-board__head {
  align-items: center;
}

.vemelu-ticket-board__summary {
  grid-template-columns: repeat(auto-fit, minmax(145px, 1fr));
  gap: 10px;
}

.vemelu-ticket-board__summary-card {
  min-height: 58px;
  border-color: rgba(148, 163, 184, 0.14);
  background: linear-gradient(145deg, rgba(15, 23, 42, 0.62), rgba(2, 6, 23, 0.26));
  box-shadow: inset 0 1px 0 rgba(255,255,255,0.03);
}

.vemelu-ticket-board__summary-card:hover {
  transform: translateY(-1px);
  border-color: rgba(125, 211, 252, 0.25);
  transition: transform .16s ease, border-color .16s ease, background .16s ease;
}

.vemelu-ticket-board__filters {
  padding: 9px;
  border: 1px solid rgba(148, 163, 184, 0.12);
  border-radius: 18px;
  background: rgba(2, 6, 23, 0.16);
}

.vemelu-ticket-board__filter,
.vemelu-ticket-board__view-toggle button {
  transition: background .16s ease, border-color .16s ease, color .16s ease, transform .16s ease;
}

.vemelu-ticket-board__filter:hover,
.vemelu-ticket-board__view-toggle button:hover {
  transform: translateY(-1px);
  border-color: rgba(125, 211, 252, 0.28);
  background: rgba(8, 47, 73, 0.34);
}

.vemelu-ticket-board__view-toggle {
  background: rgba(2, 6, 23, 0.28);
}

.vemelu-support-mode-stage {
  border: 1px solid rgba(148, 163, 184, 0.14);
  background: rgba(2, 6, 23, 0.10);
  box-shadow: inset 0 1px 0 rgba(255,255,255,0.02);
}

.vemelu-ticket-workbench {
  grid-template-columns: minmax(300px, 34%) minmax(0, 1fr);
  gap: 16px;
}

.vemelu-ticket-workbench__list,
.vemelu-ticket-workbench__detail,
.vemelu-kb-manager--embedded {
  border-color: rgba(148, 163, 184, 0.16);
  background:
    radial-gradient(circle at top left, rgba(14, 165, 233, 0.08), transparent 30%),
    linear-gradient(145deg, rgba(15, 23, 42, 0.70), rgba(2, 6, 23, 0.34));
  box-shadow: 0 18px 48px rgba(2, 6, 23, 0.22);
}

.vemelu-ticket-workbench__list-head {
  position: sticky;
  top: 0;
  z-index: 4;
  backdrop-filter: blur(10px);
  background: rgba(15, 23, 42, 0.86);
}

.vemelu-ticket-workbench__items {
  gap: 7px;
  padding: 9px;
}

.vemelu-ticket-workbench__item {
  border-radius: 16px;
  padding: 11px;
  background: rgba(15, 23, 42, 0.42);
  border-color: rgba(148, 163, 184, 0.12);
}

.vemelu-ticket-workbench__item:hover,
.vemelu-ticket-workbench__item:focus-visible {
  transform: translateY(-1px);
  background: rgba(8, 47, 73, 0.36);
  box-shadow: 0 10px 28px rgba(2, 6, 23, 0.18);
}

.vemelu-ticket-workbench__item.is-active {
  border-color: rgba(34, 197, 94, 0.42);
  background:
    linear-gradient(135deg, rgba(20, 83, 45, 0.22), rgba(8, 47, 73, 0.28)),
    rgba(15, 23, 42, 0.54);
  box-shadow:
    inset 4px 0 0 rgba(34, 197, 94, 0.85),
    0 12px 34px rgba(2, 6, 23, 0.20);
}

.vemelu-ticket-workbench__item.is-unread:not(.is-active) {
  border-color: rgba(125, 211, 252, 0.24);
  background: rgba(8, 47, 73, 0.24);
}

.vemelu-ticket-workbench__chip {
  background: rgba(148, 163, 184, 0.10);
}

.vemelu-ticket-workbench__placeholder {
  min-height: 100%;
  border-radius: 22px;
  background:
    radial-gradient(circle at center top, rgba(14, 165, 233, 0.10), transparent 36%),
    rgba(15, 23, 42, 0.30);
}

.vemelu-kb-manager--embedded {
  padding: 18px;
}

.vemelu-kb-manager--embedded .vemelu-kb-manager__page-head {
  padding: 2px 2px 14px;
  border-bottom: 1px solid rgba(148, 163, 184, 0.12);
  margin-bottom: 14px;
}

.vemelu-kb-manager--embedded .vemelu-kb-manager__grid {
  gap: 16px;
}

.vemelu-kb-manager__article,
.vemelu-kb-manager__form {
  box-shadow: inset 0 1px 0 rgba(255,255,255,0.025);
}

.vemelu-kb-manager__article:hover {
  border-color: rgba(125, 211, 252, 0.30);
  background: rgba(8, 47, 73, 0.28);
}

.vemelu-ticket-workbench__items,
.vemelu-ticket-drawer-root--embedded .vemelu-ticket-drawer__thread,
.vemelu-kb-manager--embedded .vemelu-kb-manager__body {
  scrollbar-color: rgba(125, 211, 252, 0.36) rgba(15, 23, 42, 0.34);
}

@media (max-width: 1120px) {
  .vemelu-ticket-workbench {
    gap: 12px;
  }

  .vemelu-ticket-board__head {
    align-items: flex-start;
  }
}

/* =====================================================================
   Vemelu Phase 22P Step 17 Fix 1 – Support UI Consistency
   ===================================================================== */

/* Workbench/Wissensdatenbank-Schalter: beide Zustaende gleiche Geometrie. */
.vemelu-ticket-board__view-toggle {
  align-items: center;
  gap: 5px !important;
  padding: 5px !important;
  border-radius: 999px !important;
  border: 1px solid rgba(125, 211, 252, 0.24) !important;
  background: rgba(2, 10, 20, 0.58) !important;
  box-shadow: inset 0 1px 0 rgba(255,255,255,.035), 0 10px 24px rgba(2,6,23,.18) !important;
}

.vemelu-ticket-board__view-toggle button {
  min-height: 42px;
  padding: 0 18px !important;
  border-radius: 999px !important;
  border: 1px solid transparent !important;
  background: transparent !important;
  color: #d8edf7 !important;
  box-shadow: none !important;
}

.vemelu-ticket-board__view-toggle button:hover {
  background: rgba(14, 165, 233, .12) !important;
  border-color: rgba(125, 211, 252, .20) !important;
  color: #f8fafc !important;
}

.vemelu-ticket-board__view-toggle button.is-active {
  background: linear-gradient(135deg, #7dd3fc, #38bdf8) !important;
  border-color: rgba(186, 230, 253, .78) !important;
  color: #062336 !important;
  box-shadow: 0 10px 24px rgba(14, 165, 233, .25), inset 0 1px 0 rgba(255,255,255,.45) !important;
}

/* Dunkle Selects in Workbench/KB-Verwaltung. */
.vemelu-ticket-board select,
.vemelu-ticket-board input,
.vemelu-ticket-board textarea,
.vemelu-ticket-workbench select,
.vemelu-ticket-workbench input,
.vemelu-ticket-workbench textarea,
.vemelu-kb-manager select,
.vemelu-kb-manager input,
.vemelu-kb-manager textarea {
  color-scheme: dark;
}

.vemelu-ticket-board select option,
.vemelu-ticket-workbench select option,
.vemelu-kb-manager select option {
  background: #0b1624 !important;
  color: #f8fafc !important;
}

/* Der Arbeitsbereich bleibt gross, aber nicht zu kantig. */
.vemelu-support-mode-stage {
  border-radius: 26px !important;
  border-color: rgba(125, 211, 252, .16) !important;
  background: rgba(2, 10, 20, .12) !important;
}

/* Phase 22Q Fix 18 – Papierkorb/Spam und klarere Ticketliste */
.vemelu-ticket-board__summary-card--trash {
  border-color: rgba(248, 113, 113, 0.34);
  background: rgba(127, 29, 29, 0.14);
}

.vemelu-ticket-board__filter[data-vemelu-ticket-filter="spam"] {
  border-color: rgba(248, 113, 113, 0.28);
  color: #fecaca;
}

.vemelu-ticket-board__filter[data-vemelu-ticket-filter="spam"].is-active {
  background: rgba(127, 29, 29, 0.9);
  border-color: rgba(248, 113, 113, 0.62);
  color: #fff1f2;
}

.vemelu-ticket-workbench__item.is-spam {
  border-color: rgba(248, 113, 113, 0.34);
  background: rgba(127, 29, 29, 0.12);
}

.vemelu-ticket-workbench__item.is-spam .vemelu-ticket-workbench__item-main strong,
.vemelu-ticket-workbench__item.is-spam .vemelu-ticket-workbench__item-side small {
  color: #fecaca;
}

.vemelu-ticket-table__row--spam {
  border-color: rgba(248, 113, 113, 0.30);
  background: rgba(127, 29, 29, 0.10);
}

/* =====================================================================
   Vemelu Phase 22Q Fix 19 – echte Zendesk-Workbench
   Links: Ansichten · Mitte: Ticketliste · Rechts: Ticketbearbeitung
   ===================================================================== */

.admin-panel-stack.vemelu-support-zendesk-lite-clean,
.admin-panel-stack.vemelu-support-zendesk-lite-clean .admin-ticket-panel {
  width: 100% !important;
  max-width: none !important;
}

.vemelu-ticket-board {
  margin-bottom: 12px !important;
}

.vemelu-ticket-board__summary {
  grid-template-columns: repeat(6, minmax(110px, 1fr)) !important;
}

.vemelu-ticket-board__summary-card--my {
  border-color: rgba(125, 211, 252, 0.34) !important;
  background: rgba(8, 47, 73, 0.18) !important;
}

.vemelu-support-mode-stage {
  padding: 0 !important;
  overflow: hidden !important;
}

.vemelu-support-mode-stage__track {
  min-height: clamp(620px, 78vh, 980px) !important;
}

.vemelu-ticket-workbench.vemelu-ticket-workbench--zendesk {
  display: grid !important;
  grid-template-columns: minmax(220px, 255px) minmax(0, 1fr) !important;
  gap: 0 !important;
  min-height: clamp(620px, 78vh, 980px) !important;
  height: clamp(620px, 78vh, 980px) !important;
  width: 100% !important;
  overflow: hidden !important;
  border-radius: 26px !important;
  border: 1px solid rgba(125, 211, 252, 0.18) !important;
  background: rgba(2, 10, 20, 0.32) !important;
  box-shadow: 0 24px 70px rgba(2, 6, 23, 0.30) !important;
}

.vemelu-ticket-workbench__nav,
.vemelu-ticket-workbench--zendesk .vemelu-ticket-workbench__list,
.vemelu-ticket-workbench--zendesk .vemelu-ticket-workbench__detail {
  min-height: 0 !important;
  height: 100% !important;
  border-radius: 0 !important;
  border: 0 !important;
  box-shadow: none !important;
}

.vemelu-ticket-workbench__nav {
  display: flex;
  flex-direction: column;
  overflow: hidden;
  border-right: 1px solid rgba(148, 163, 184, 0.18) !important;
  background:
    radial-gradient(circle at top left, rgba(34, 197, 94, 0.09), transparent 36%),
    linear-gradient(180deg, rgba(8, 47, 73, 0.48), rgba(2, 6, 23, 0.46)) !important;
}

.vemelu-ticket-workbench__nav-head {
  padding: 18px 16px 14px;
  border-bottom: 1px solid rgba(148, 163, 184, 0.14);
}

.vemelu-ticket-workbench__nav-head span {
  display: block;
  color: #7dd3fc;
  font-size: 11px;
  font-weight: 950;
  letter-spacing: .06em;
  text-transform: uppercase;
}

.vemelu-ticket-workbench__nav-head strong {
  display: block;
  margin-top: 6px;
  color: #f8fafc;
  font-size: 17px;
  line-height: 1.16;
}

.vemelu-ticket-workbench__nav-head small {
  display: block;
  margin-top: 5px;
  color: #94a3b8;
  font-size: 12px;
  line-height: 1.35;
}

.vemelu-ticket-workbench__nav-list {
  display: grid;
  gap: 6px;
  padding: 10px;
  overflow: auto;
}

.vemelu-ticket-workbench__nav-button {
  appearance: none;
  width: 100%;
  display: grid;
  grid-template-columns: 30px minmax(0, 1fr) auto;
  align-items: center;
  gap: 9px;
  min-height: 52px;
  border: 1px solid rgba(148, 163, 184, 0.13);
  border-radius: 15px;
  background: rgba(15, 23, 42, 0.36);
  color: #dbeafe;
  padding: 8px 9px;
  text-align: left;
  cursor: pointer;
  font: inherit;
}

.vemelu-ticket-workbench__nav-button:hover,
.vemelu-ticket-workbench__nav-button:focus-visible {
  outline: none;
  border-color: rgba(125, 211, 252, 0.32);
  background: rgba(8, 47, 73, 0.38);
}

.vemelu-ticket-workbench__nav-button.is-active {
  border-color: rgba(34, 197, 94, 0.50);
  background: linear-gradient(135deg, rgba(20, 83, 45, 0.34), rgba(8, 47, 73, 0.34));
  box-shadow: inset 4px 0 0 rgba(34, 197, 94, .90);
}

.vemelu-ticket-workbench__nav-button.is-trash.is-active {
  border-color: rgba(248, 113, 113, 0.58);
  background: linear-gradient(135deg, rgba(127, 29, 29, 0.44), rgba(8, 47, 73, 0.24));
  box-shadow: inset 4px 0 0 rgba(248, 113, 113, .9);
}

.vemelu-ticket-workbench__nav-icon {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 30px;
  height: 30px;
  border-radius: 12px;
  background: rgba(125, 211, 252, 0.12);
  color: #bae6fd;
  font-size: 13px;
  font-weight: 950;
}

.vemelu-ticket-workbench__nav-text {
  display: grid;
  gap: 2px;
  min-width: 0;
}

.vemelu-ticket-workbench__nav-text strong {
  color: #f8fafc;
  font-size: 13px;
  line-height: 1.12;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.vemelu-ticket-workbench__nav-text em {
  color: #94a3b8;
  font-size: 10.5px;
  font-style: normal;
  line-height: 1.15;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.vemelu-ticket-workbench__nav-button b {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 26px;
  height: 24px;
  padding: 0 8px;
  border-radius: 999px;
  background: rgba(148, 163, 184, 0.14);
  color: #f8fafc;
  font-size: 11px;
}

.vemelu-ticket-workbench--zendesk .vemelu-ticket-workbench__list {
  display: grid !important;
  grid-template-rows: auto auto minmax(0, 1fr) !important;
  overflow: hidden !important;
  border-right: 1px solid rgba(148, 163, 184, 0.18) !important;
  background:
    radial-gradient(circle at top, rgba(14, 165, 233, 0.08), transparent 36%),
    rgba(15, 23, 42, 0.42) !important;
}

.vemelu-ticket-workbench--zendesk .vemelu-ticket-workbench__list-head {
  position: static !important;
  display: flex !important;
  align-items: flex-end;
  justify-content: space-between;
  gap: 12px;
  padding: 16px 15px 12px !important;
  border-bottom: 1px solid rgba(148, 163, 184, 0.13) !important;
  background: rgba(15, 23, 42, 0.74) !important;
  backdrop-filter: none !important;
}

.vemelu-ticket-workbench__bulkbar {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 7px;
  padding: 10px 12px;
  border-bottom: 1px solid rgba(148, 163, 184, 0.12);
  background: rgba(2, 6, 23, 0.26);
}

.vemelu-ticket-workbench__select-all {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  min-height: 30px;
  color: #cbd5e1;
  font-size: 11px;
  font-weight: 850;
  cursor: pointer;
}

.vemelu-ticket-workbench__bulkbar strong {
  color: #f8fafc;
  font-size: 11px;
  margin-right: auto;
}

.vemelu-ticket-workbench__bulkbar button {
  appearance: none;
  min-height: 30px;
  border-radius: 999px;
  border: 1px solid rgba(148, 163, 184, 0.20);
  background: rgba(15, 23, 42, 0.58);
  color: #dbeafe;
  padding: 0 10px;
  font: inherit;
  font-size: 11px;
  font-weight: 900;
  cursor: pointer;
}

.vemelu-ticket-workbench__bulkbar button:hover:not(:disabled),
.vemelu-ticket-workbench__bulkbar button:focus-visible:not(:disabled) {
  outline: none;
  border-color: rgba(125, 211, 252, 0.44);
  background: rgba(8, 47, 73, 0.42);
}

.vemelu-ticket-workbench__bulkbar button:disabled,
.vemelu-ticket-workbench__select-all input:disabled + span {
  opacity: .50;
  cursor: not-allowed;
}

.vemelu-ticket-workbench__bulk-status {
  flex-basis: 100%;
  min-height: 16px;
  color: #94a3b8;
  font-size: 11px;
  font-style: normal;
}

.vemelu-ticket-workbench__bulk-status--info { color: #bae6fd; }
.vemelu-ticket-workbench__bulk-status--success { color: #bbf7d0; }
.vemelu-ticket-workbench__bulk-status--error { color: #fecaca; }

.vemelu-ticket-workbench--zendesk .vemelu-ticket-workbench__items {
  display: grid !important;
  align-content: start;
  gap: 0 !important;
  padding: 0 !important;
  overflow: auto !important;
}

.vemelu-ticket-workbench--zendesk .vemelu-ticket-workbench__item {
  display: grid !important;
  grid-template-columns: 34px 13px minmax(0, 1fr) auto !important;
  align-items: center !important;
  gap: 10px !important;
  min-height: 82px;
  margin: 0 !important;
  border: 0 !important;
  border-bottom: 1px solid rgba(148, 163, 184, 0.11) !important;
  border-radius: 0 !important;
  background: rgba(15, 23, 42, 0.18) !important;
  box-shadow: none !important;
  transform: none !important;
}

.vemelu-ticket-workbench--zendesk .vemelu-ticket-workbench__item:hover,
.vemelu-ticket-workbench--zendesk .vemelu-ticket-workbench__item:focus-visible {
  outline: none !important;
  background: rgba(8, 47, 73, 0.30) !important;
}

.vemelu-ticket-workbench--zendesk .vemelu-ticket-workbench__item.is-active {
  background: linear-gradient(90deg, rgba(20, 83, 45, 0.26), rgba(8, 47, 73, 0.23)) !important;
  box-shadow: inset 4px 0 0 rgba(34, 197, 94, 0.90) !important;
}

.vemelu-ticket-workbench--zendesk .vemelu-ticket-workbench__item.is-selected:not(.is-active) {
  background: rgba(14, 165, 233, 0.14) !important;
}

.vemelu-ticket-workbench--zendesk .vemelu-ticket-workbench__item.is-spam {
  background: rgba(127, 29, 29, 0.13) !important;
}

.vemelu-ticket-workbench__select {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 28px;
  height: 28px;
  cursor: pointer;
}

.vemelu-ticket-workbench__select input {
  position: absolute;
  opacity: 0;
  pointer-events: none;
}

.vemelu-ticket-workbench__select span {
  width: 18px;
  height: 18px;
  border-radius: 6px;
  border: 1px solid rgba(148, 163, 184, 0.48);
  background: rgba(2, 6, 23, 0.34);
  box-shadow: inset 0 1px 0 rgba(255,255,255,0.035);
}

.vemelu-ticket-workbench__select input:checked + span {
  border-color: rgba(34, 197, 94, 0.75);
  background: linear-gradient(135deg, #22c55e, #14b8a6);
  box-shadow: 0 0 0 4px rgba(34, 197, 94, 0.14);
}

.vemelu-ticket-workbench__select input:checked + span::after {
  content: "✓";
  display: block;
  color: #052e1a;
  font-size: 13px;
  font-weight: 950;
  line-height: 17px;
  text-align: center;
}

.vemelu-ticket-workbench--zendesk .vemelu-ticket-workbench__item-main b {
  max-width: 100%;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.vemelu-ticket-workbench--zendesk .vemelu-ticket-workbench__item-side {
  min-width: 104px;
}

.vemelu-ticket-workbench--zendesk .vemelu-ticket-workbench__detail {
  display: block !important;
  overflow: hidden !important;
  background:
    radial-gradient(circle at top right, rgba(34, 197, 94, 0.08), transparent 32%),
    linear-gradient(145deg, rgba(15, 23, 42, 0.46), rgba(2, 6, 23, 0.28)) !important;
}

.vemelu-ticket-workbench--zendesk .vemelu-ticket-workbench__detail > .vemelu-ticket-drawer-root--embedded {
  height: 100% !important;
  min-height: 100% !important;
}

.vemelu-ticket-workbench--zendesk .vemelu-ticket-workbench__placeholder {
  height: 100% !important;
  border-radius: 0 !important;
}

html[data-theme="light"] .vemelu-ticket-workbench.vemelu-ticket-workbench--zendesk,
html[data-theme="light"] .vemelu-ticket-workbench__nav,
html[data-theme="light"] .vemelu-ticket-workbench--zendesk .vemelu-ticket-workbench__list,
html[data-theme="light"] .vemelu-ticket-workbench--zendesk .vemelu-ticket-workbench__detail {
  background: #ffffff !important;
  color: #0f172a !important;
}

html[data-theme="light"] .vemelu-ticket-workbench__nav,
html[data-theme="light"] .vemelu-ticket-workbench--zendesk .vemelu-ticket-workbench__list {
  border-right-color: rgba(15, 23, 42, 0.10) !important;
}

html[data-theme="light"] .vemelu-ticket-workbench__nav-head,
html[data-theme="light"] .vemelu-ticket-workbench--zendesk .vemelu-ticket-workbench__list-head,
html[data-theme="light"] .vemelu-ticket-workbench__bulkbar,
html[data-theme="light"] .vemelu-ticket-workbench--zendesk .vemelu-ticket-workbench__item {
  border-color: rgba(15, 23, 42, 0.10) !important;
  background: #ffffff !important;
}

html[data-theme="light"] .vemelu-ticket-workbench__nav-head strong,
html[data-theme="light"] .vemelu-ticket-workbench__nav-text strong,
html[data-theme="light"] .vemelu-ticket-workbench__bulkbar strong {
  color: #0f172a !important;
}

html[data-theme="light"] .vemelu-ticket-workbench__nav-head small,
html[data-theme="light"] .vemelu-ticket-workbench__nav-text em,
html[data-theme="light"] .vemelu-ticket-workbench__bulk-status {
  color: #64748b !important;
}

html[data-theme="light"] .vemelu-ticket-workbench__nav-button,
html[data-theme="light"] .vemelu-ticket-workbench__bulkbar button {
  background: #f8fafc !important;
  border-color: rgba(15, 23, 42, 0.10) !important;
  color: #0f172a !important;
}

html[data-theme="light"] .vemelu-ticket-workbench__nav-button.is-active,
html[data-theme="light"] .vemelu-ticket-workbench--zendesk .vemelu-ticket-workbench__item.is-active {
  background: #ecfdf5 !important;
}

@media (max-width: 1360px) {
  .vemelu-ticket-workbench.vemelu-ticket-workbench--zendesk {
    grid-template-columns: minmax(200px, 235px) minmax(0, 1fr) !important;
  }

  .vemelu-ticket-workbench__nav-text em {
    display: none;
  }
}

@media (max-width: 1080px) {
  .vemelu-ticket-workbench.vemelu-ticket-workbench--zendesk {
    grid-template-columns: 210px minmax(0, 1fr) !important;
    grid-template-rows: minmax(300px, 42%) minmax(420px, 1fr) !important;
    height: auto !important;
    min-height: 900px !important;
  }

  .vemelu-ticket-workbench--zendesk .vemelu-ticket-workbench__detail {
    grid-column: 1 / -1;
    border-top: 1px solid rgba(148, 163, 184, 0.18) !important;
  }
}

@media (max-width: 760px) {
  .vemelu-ticket-workbench.vemelu-ticket-workbench--zendesk {
    display: flex !important;
    flex-direction: column;
    height: auto !important;
    min-height: 0 !important;
  }

  .vemelu-ticket-workbench__nav,
  .vemelu-ticket-workbench--zendesk .vemelu-ticket-workbench__list,
  .vemelu-ticket-workbench--zendesk .vemelu-ticket-workbench__detail {
    min-height: 360px !important;
    height: auto !important;
  }

  .vemelu-ticket-workbench__nav-list {
    max-height: 260px;
  }
}


.vemelu-ticket-workbench--modal-flow .vemelu-ticket-workbench__detail { display: none !important; }


/* =====================================================================
   Vemelu Phase 22Q Fix 21 – Support-Workbench Cleanup
   ===================================================================== */

.vemelu-ticket-board__split-hint {
  display: none !important;
}

.vemelu-ticket-workbench.vemelu-ticket-workbench--zendesk.vemelu-ticket-workbench--modal-flow {
  grid-template-columns: minmax(220px, 255px) minmax(0, 1fr) !important;
  min-height: clamp(620px, 74vh, 900px) !important;
  height: clamp(620px, 74vh, 900px) !important;
}

.vemelu-ticket-workbench--modal-flow .vemelu-ticket-workbench__list {
  display: grid !important;
  grid-template-rows: auto auto auto minmax(0, 1fr) !important;
  min-height: 0 !important;
  height: 100% !important;
  overflow: hidden !important;
}

.vemelu-ticket-workbench--modal-flow .vemelu-ticket-workbench__list-head {
  min-height: 62px !important;
  padding: 14px 16px 12px !important;
}

.vemelu-ticket-workbench--modal-flow .vemelu-ticket-workbench__list-note {
  padding: 9px 16px !important;
  border-bottom: 1px solid rgba(148, 163, 184, 0.12) !important;
  background: rgba(8, 47, 73, 0.16) !important;
  color: #93e7ff !important;
}

.vemelu-ticket-workbench--modal-flow .vemelu-ticket-workbench__bulkbar {
  position: sticky !important;
  top: 0 !important;
  z-index: 3 !important;
  display: flex !important;
  align-items: center !important;
  flex-wrap: wrap !important;
  gap: 8px !important;
  min-height: 48px !important;
  padding: 9px 16px !important;
  margin: 0 !important;
  border-bottom: 1px solid rgba(148, 163, 184, 0.14) !important;
  background: rgba(2, 10, 20, 0.52) !important;
}

.vemelu-ticket-workbench--modal-flow .vemelu-ticket-workbench__items {
  min-height: 0 !important;
  height: auto !important;
  padding: 0 !important;
  overflow: auto !important;
  display: block !important;
  gap: 0 !important;
}

.vemelu-ticket-workbench--modal-flow .vemelu-ticket-workbench__item {
  border-radius: 0 !important;
  border-width: 0 0 1px 0 !important;
  border-color: rgba(148, 163, 184, 0.13) !important;
  background: rgba(15, 23, 42, 0.28) !important;
  grid-template-columns: 34px 14px minmax(0, 1fr) minmax(160px, auto) !important;
  align-items: center !important;
  min-height: 92px !important;
  padding: 14px 18px !important;
  margin: 0 !important;
  transform: none !important;
}

.vemelu-ticket-workbench--modal-flow .vemelu-ticket-workbench__item:hover,
.vemelu-ticket-workbench--modal-flow .vemelu-ticket-workbench__item:focus-visible {
  background: rgba(8, 47, 73, 0.42) !important;
}

.vemelu-ticket-workbench--modal-flow .vemelu-ticket-workbench__item.is-active {
  background: linear-gradient(90deg, rgba(20, 83, 45, 0.30), rgba(15, 23, 42, 0.30)) !important;
  box-shadow: inset 4px 0 0 rgba(34, 197, 94, .95) !important;
}

.vemelu-ticket-workbench--modal-flow .vemelu-ticket-workbench__item-main span {
  margin-top: 8px !important;
}

.vemelu-ticket-workbench--modal-flow .vemelu-ticket-workbench__item-side {
  align-self: stretch !important;
  justify-content: center !important;
  padding-left: 18px !important;
}

.vemelu-ticket-workbench--modal-flow .vemelu-ticket-board__empty {
  margin: 18px !important;
}

.admin-support-clean-note {
  border: 1px solid rgba(125, 211, 252, 0.20);
  border-radius: 18px;
  background: rgba(8, 47, 73, 0.22);
  color: #bae6fd;
  padding: 14px 16px;
  line-height: 1.45;
}

.admin-support-clean-note strong {
  color: #bbf7d0;
}

@media (max-width: 980px) {
  .vemelu-ticket-workbench.vemelu-ticket-workbench--zendesk.vemelu-ticket-workbench--modal-flow {
    grid-template-columns: 1fr !important;
    height: auto !important;
    min-height: 0 !important;
  }

  .vemelu-ticket-workbench--modal-flow .vemelu-ticket-workbench__nav {
    max-height: 300px !important;
  }

  .vemelu-ticket-workbench--modal-flow .vemelu-ticket-workbench__list {
    min-height: 520px !important;
  }

  .vemelu-ticket-workbench--modal-flow .vemelu-ticket-workbench__item {
    grid-template-columns: 34px 14px minmax(0, 1fr) !important;
  }

  .vemelu-ticket-workbench--modal-flow .vemelu-ticket-workbench__item-side {
    grid-column: 3 / 4 !important;
    align-items: flex-start !important;
    padding-left: 0 !important;
  }
}


/* =====================================================================
   Vemelu Phase 22Q Fix 23 – Zusammenführen mit Mutterticket-Auswahl
   ===================================================================== */

.vemelu-merge-dialog-root {
  position: fixed;
  inset: 0;
  z-index: 10080;
  display: grid;
  place-items: center;
  padding: 24px;
}

.vemelu-merge-dialog__backdrop {
  position: absolute;
  inset: 0;
  background: rgba(2, 6, 23, 0.70);
  backdrop-filter: blur(10px);
}

.vemelu-merge-dialog {
  position: relative;
  z-index: 1;
  width: min(920px, calc(100vw - 32px));
  max-height: min(860px, calc(100dvh - 32px));
  overflow: hidden;
  display: flex;
  flex-direction: column;
  border: 1px solid rgba(125, 211, 252, 0.22);
  border-radius: 28px;
  background:
    radial-gradient(circle at top left, rgba(34, 197, 94, 0.12), transparent 34%),
    linear-gradient(145deg, rgba(8, 47, 73, 0.96), rgba(2, 6, 23, 0.98));
  box-shadow: 0 30px 90px rgba(0, 0, 0, 0.45);
  color: #e5e7eb;
}

.vemelu-merge-dialog__head,
.vemelu-merge-dialog__foot {
  flex: 0 0 auto;
  padding: 18px 22px;
  border-bottom: 1px solid rgba(148, 163, 184, 0.16);
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
}

.vemelu-merge-dialog__foot {
  border-top: 1px solid rgba(148, 163, 184, 0.16);
  border-bottom: 0;
  justify-content: flex-end;
}

.vemelu-merge-dialog__head span {
  display: block;
  color: #7dd3fc;
  font-size: 11px;
  font-weight: 950;
  letter-spacing: .06em;
  text-transform: uppercase;
}

.vemelu-merge-dialog__head h3 {
  margin: 5px 0 4px;
  color: #f8fafc;
  font-size: 24px;
  line-height: 1.12;
}

.vemelu-merge-dialog__head p,
.vemelu-merge-dialog__section p {
  margin: 0;
  color: #a7bdd1;
  line-height: 1.45;
}

.vemelu-merge-dialog__head button {
  width: 42px;
  height: 42px;
  border-radius: 999px;
  border: 1px solid rgba(148, 163, 184, 0.18);
  background: rgba(15, 23, 42, 0.50);
  color: #f8fafc;
  cursor: pointer;
  font-size: 24px;
}

.vemelu-merge-dialog__body {
  overflow: auto;
  padding: 18px 22px;
  display: grid;
  gap: 16px;
}

.vemelu-merge-dialog__section {
  border: 1px solid rgba(148, 163, 184, 0.16);
  border-radius: 20px;
  background: rgba(15, 23, 42, 0.42);
  padding: 16px;
}

.vemelu-merge-dialog__section > strong {
  display: block;
  color: #f8fafc;
  font-size: 16px;
  margin-bottom: 5px;
}

.vemelu-merge-dialog__ticket-list,
.vemelu-merge-dialog__relation-grid {
  display: grid;
  gap: 10px;
  margin-top: 14px;
}

.vemelu-merge-dialog__ticket {
  display: grid;
  grid-template-columns: 22px minmax(0, 1fr) auto;
  gap: 12px;
  align-items: center;
  padding: 12px;
  border-radius: 16px;
  border: 1px solid rgba(148, 163, 184, 0.14);
  background: rgba(2, 6, 23, 0.26);
  cursor: pointer;
}

.vemelu-merge-dialog__ticket:hover,
.vemelu-merge-dialog__relation:hover {
  border-color: rgba(125, 211, 252, 0.32);
}

.vemelu-merge-dialog__ticket.is-parent,
.vemelu-merge-dialog__relation.is-active {
  border-color: rgba(34, 197, 94, 0.44);
  background: rgba(20, 83, 45, 0.20);
  box-shadow: inset 4px 0 0 rgba(34, 197, 94, 0.88);
}

.vemelu-merge-dialog__ticket span,
.vemelu-merge-dialog__relation {
  min-width: 0;
}

.vemelu-merge-dialog__ticket b {
  display: block;
  color: #7dd3fc;
  font-size: 12px;
}

.vemelu-merge-dialog__ticket strong {
  display: block;
  color: #f8fafc;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.vemelu-merge-dialog__ticket em,
.vemelu-merge-dialog__ticket small,
.vemelu-merge-dialog__relation span {
  color: #94a3b8;
  font-size: 12px;
  font-style: normal;
}

.vemelu-merge-dialog__relation-grid {
  grid-template-columns: repeat(2, minmax(0, 1fr));
}

.vemelu-merge-dialog__relation {
  display: grid;
  grid-template-columns: 20px minmax(0, 1fr);
  gap: 10px;
  padding: 12px;
  border-radius: 16px;
  border: 1px solid rgba(148, 163, 184, 0.14);
  background: rgba(2, 6, 23, 0.24);
  cursor: pointer;
}

.vemelu-merge-dialog__relation input {
  grid-row: 1 / span 2;
  margin-top: 2px;
}

.vemelu-merge-dialog__relation b {
  color: #f8fafc;
}

.vemelu-merge-dialog__status {
  border-radius: 16px;
  padding: 12px 14px;
  border: 1px solid rgba(125, 211, 252, 0.18);
  background: rgba(8, 47, 73, 0.28);
  color: #bae6fd;
}

.vemelu-merge-dialog__status--success {
  border-color: rgba(34, 197, 94, 0.26);
  background: rgba(20, 83, 45, 0.24);
  color: #bbf7d0;
}

.vemelu-merge-dialog__status--error {
  border-color: rgba(248, 113, 113, 0.30);
  background: rgba(127, 29, 29, 0.22);
  color: #fecaca;
}

.vemelu-merge-dialog__foot button {
  min-height: 42px;
  border-radius: 999px;
  padding: 0 16px;
  border: 1px solid rgba(148, 163, 184, 0.18);
  background: rgba(15, 23, 42, 0.48);
  color: #e5e7eb;
  cursor: pointer;
  font-weight: 900;
}

.vemelu-merge-dialog__foot button[data-vemelu-merge-confirm] {
  border-color: rgba(34, 197, 94, 0.36);
  background: linear-gradient(135deg, rgba(34, 197, 94, 0.28), rgba(8, 47, 73, 0.38));
  color: #bbf7d0;
}

.vemelu-merge-dialog__foot button:disabled {
  opacity: .6;
  cursor: wait;
}

@media (max-width: 720px) {
  .vemelu-merge-dialog-root {
    padding: 0;
  }

  .vemelu-merge-dialog {
    width: 100vw;
    height: 100dvh;
    max-height: 100dvh;
    border-radius: 0;
  }

  .vemelu-merge-dialog__relation-grid {
    grid-template-columns: 1fr;
  }
}


/* =====================================================================
   Vemelu Phase 22Q Fix 25 – Supportbereich oben aufgeräumt
   ===================================================================== */

.admin-support-grid,
.admin-support-mailbox,
.admin-support-summary {
  display: none !important;
}

.admin-support-topline {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 14px;
  margin: 8px 0 10px;
  padding: 10px 14px;
  border: 1px solid rgba(125, 211, 252, 0.18);
  border-radius: 16px;
  background: rgba(8, 47, 73, 0.18);
  color: #bae6fd;
  line-height: 1.35;
}

.admin-support-topline strong {
  color: #bbf7d0;
  white-space: nowrap;
}

.admin-support-topline span {
  color: #cbd5e1;
  font-size: 13px;
}

.admin-support-mini-notice {
  margin-bottom: 8px !important;
  padding: 10px 14px !important;
}

.admin-support-mini-notice p {
  margin-bottom: 0 !important;
}

.admin-ticket-panel {
  margin-top: 8px !important;
}

.admin-ticket-panel > .admin-panel-heading.compact {
  margin-bottom: 8px !important;
}

@media (max-width: 760px) {
  .admin-support-topline {
    align-items: flex-start;
    flex-direction: column;
  }

  .admin-support-topline strong {
    white-space: normal;
  }
}


/* =====================================================================
   Vemelu Phase 22Q Fix 29 – Kundendetail Pro sauber zentriert
   ===================================================================== */

/* Fix 28 wirkte auf breiten Monitoren wie ein rechts angedockter Drawer.
   Diese Regeln machen daraus ein echtes mittiges Modal. */
.admin-user-detail-pro-root,
.admin-customer-detail-pro-root,
.admin-user-detail-modal-root,
.admin-customer-detail-modal-root,
[data-admin-user-detail-pro],
[data-admin-customer-detail-pro] {
  position: fixed !important;
  inset: 0 !important;
  z-index: 12000 !important;
  display: grid !important;
  place-items: center !important;
  padding: 28px !important;
  pointer-events: auto !important;
}

.admin-user-detail-pro-backdrop,
.admin-customer-detail-pro-backdrop,
.admin-user-detail-modal-backdrop,
.admin-customer-detail-modal-backdrop,
[data-admin-user-detail-backdrop],
[data-admin-customer-detail-backdrop] {
  position: fixed !important;
  inset: 0 !important;
  background: rgba(2, 6, 23, 0.76) !important;
  backdrop-filter: blur(8px) !important;
  pointer-events: auto !important;
}

.admin-user-detail-pro,
.admin-customer-detail-pro,
.admin-user-detail-modal,
.admin-customer-detail-modal,
[data-admin-user-detail-panel],
[data-admin-customer-detail-panel] {
  position: relative !important;
  inset: auto !important;
  top: auto !important;
  right: auto !important;
  bottom: auto !important;
  left: auto !important;
  transform: none !important;
  margin: 0 auto !important;
  width: min(1180px, calc(100vw - 56px)) !important;
  max-width: 1180px !important;
  min-width: 0 !important;
  height: auto !important;
  max-height: calc(100dvh - 56px) !important;
  overflow: hidden !important;
  display: flex !important;
  flex-direction: column !important;
  border-radius: 28px !important;
  border: 1px solid rgba(125, 211, 252, 0.22) !important;
  background:
    radial-gradient(circle at top left, rgba(34, 197, 94, 0.10), transparent 30%),
    linear-gradient(145deg, rgba(8, 47, 73, 0.98), rgba(2, 6, 23, 0.98)) !important;
  box-shadow: 0 34px 110px rgba(0, 0, 0, 0.58) !important;
  color: #e5e7eb !important;
}

/* falls Fix28 das Panel als Drawer mit großer linker Verschiebung erzeugt hat */
.admin-user-detail-pro.is-open,
.admin-customer-detail-pro.is-open,
.admin-user-detail-modal.is-open,
.admin-customer-detail-modal.is-open {
  right: auto !important;
  left: auto !important;
  translate: none !important;
}

/* Kopfbereich kompakter und sichtbar */
.admin-user-detail-pro__head,
.admin-customer-detail-pro__head,
.admin-user-detail-modal__head,
.admin-customer-detail-modal__head,
.admin-user-detail-pro-header,
.admin-customer-detail-pro-header,
[data-admin-user-detail-header],
[data-admin-customer-detail-header] {
  flex: 0 0 auto !important;
  display: flex !important;
  align-items: flex-start !important;
  justify-content: space-between !important;
  gap: 18px !important;
  padding: 18px 22px !important;
  border-bottom: 1px solid rgba(148, 163, 184, 0.16) !important;
  background: rgba(8, 47, 73, 0.42) !important;
}

.admin-user-detail-pro__head h2,
.admin-customer-detail-pro__head h2,
.admin-user-detail-modal__head h2,
.admin-customer-detail-modal__head h2,
.admin-user-detail-pro-header h2,
.admin-customer-detail-pro-header h2 {
  margin: 4px 0 0 !important;
  font-size: 20px !important;
  line-height: 1.18 !important;
  color: #f8fafc !important;
  overflow-wrap: anywhere !important;
}

.admin-user-detail-pro__eyebrow,
.admin-customer-detail-pro__eyebrow,
.admin-user-detail-modal__eyebrow,
.admin-customer-detail-modal__eyebrow,
.admin-user-detail-pro-header small,
.admin-customer-detail-pro-header small {
  display: block !important;
  color: #22c55e !important;
  font-size: 11px !important;
  font-weight: 950 !important;
  letter-spacing: .06em !important;
  text-transform: uppercase !important;
}

/* Inhalt scrollt im Modal, nicht die komplette Browserseite */
.admin-user-detail-pro__body,
.admin-customer-detail-pro__body,
.admin-user-detail-modal__body,
.admin-customer-detail-modal__body,
.admin-user-detail-pro-body,
.admin-customer-detail-pro-body,
[data-admin-user-detail-body],
[data-admin-customer-detail-body] {
  flex: 1 1 auto !important;
  min-height: 0 !important;
  overflow: auto !important;
  padding: 18px 22px 22px !important;
}

/* KPI-Zeile gleichmäßig statt gequetscht */
.admin-user-detail-pro__kpis,
.admin-customer-detail-pro__kpis,
.admin-user-detail-kpis,
.admin-customer-detail-kpis,
.admin-detail-pro-kpis {
  display: grid !important;
  grid-template-columns: repeat(6, minmax(120px, 1fr)) !important;
  gap: 10px !important;
  margin-bottom: 16px !important;
}

.admin-user-detail-pro__kpis > *,
.admin-customer-detail-pro__kpis > *,
.admin-user-detail-kpis > *,
.admin-customer-detail-kpis > *,
.admin-detail-pro-kpis > * {
  min-width: 0 !important;
  border-radius: 16px !important;
}

/* Hauptinhalt: links Kundendaten, rechts Rollen/Tickets */
.admin-user-detail-pro__grid,
.admin-customer-detail-pro__grid,
.admin-user-detail-grid,
.admin-customer-detail-grid,
.admin-detail-pro-grid,
[data-admin-user-detail-grid],
[data-admin-customer-detail-grid] {
  display: grid !important;
  grid-template-columns: minmax(0, 1.15fr) minmax(320px, .85fr) !important;
  gap: 16px !important;
  align-items: start !important;
}

/* Karten sauber innerhalb der Spalten halten */
.admin-user-detail-pro article,
.admin-customer-detail-pro article,
.admin-user-detail-modal article,
.admin-customer-detail-modal article,
.admin-user-detail-pro .card,
.admin-customer-detail-pro .card,
.admin-user-detail-modal .card,
.admin-customer-detail-modal .card {
  min-width: 0 !important;
  max-width: 100% !important;
}

.admin-user-detail-pro input,
.admin-user-detail-pro select,
.admin-user-detail-pro textarea,
.admin-customer-detail-pro input,
.admin-customer-detail-pro select,
.admin-customer-detail-pro textarea,
.admin-user-detail-modal input,
.admin-user-detail-modal select,
.admin-user-detail-modal textarea,
.admin-customer-detail-modal input,
.admin-customer-detail-modal select,
.admin-customer-detail-modal textarea {
  max-width: 100% !important;
}

/* Close Button besser platzieren */
.admin-user-detail-pro [data-admin-close-drawer],
.admin-customer-detail-pro [data-admin-close-drawer],
.admin-user-detail-modal [data-admin-close-drawer],
.admin-customer-detail-modal [data-admin-close-drawer],
.admin-user-detail-pro [data-admin-user-detail-close],
.admin-customer-detail-pro [data-admin-user-detail-close],
.admin-user-detail-modal [data-admin-user-detail-close],
.admin-customer-detail-modal [data-admin-user-detail-close],
.admin-user-detail-pro button[aria-label*="Schließ"],
.admin-customer-detail-pro button[aria-label*="Schließ"],
.admin-user-detail-modal button[aria-label*="Schließ"],
.admin-customer-detail-modal button[aria-label*="Schließ"] {
  flex: 0 0 auto !important;
  position: relative !important;
  top: auto !important;
  right: auto !important;
  min-width: 42px !important;
  min-height: 38px !important;
  border-radius: 12px !important;
}

/* Fix für Fälle, in denen das alte Detailfenster im Drawer-Container steckt */
.admin-drawer:has(.admin-user-detail-pro),
.admin-drawer:has(.admin-customer-detail-pro),
.admin-drawer:has(.admin-user-detail-modal),
.admin-drawer:has(.admin-customer-detail-modal) {
  position: fixed !important;
  inset: 0 !important;
  width: auto !important;
  max-width: none !important;
  display: grid !important;
  place-items: center !important;
  padding: 28px !important;
  background: rgba(2, 6, 23, 0.76) !important;
  backdrop-filter: blur(8px) !important;
}

.admin-drawer:has(.admin-user-detail-pro) > *,
.admin-drawer:has(.admin-customer-detail-pro) > *,
.admin-drawer:has(.admin-user-detail-modal) > *,
.admin-drawer:has(.admin-customer-detail-modal) > * {
  width: min(1180px, calc(100vw - 56px)) !important;
  max-height: calc(100dvh - 56px) !important;
}

/* Responsiv */
@media (max-width: 1280px) {
  .admin-user-detail-pro__kpis,
  .admin-customer-detail-pro__kpis,
  .admin-user-detail-kpis,
  .admin-customer-detail-kpis,
  .admin-detail-pro-kpis {
    grid-template-columns: repeat(3, minmax(0, 1fr)) !important;
  }
}

@media (max-width: 980px) {
  .admin-user-detail-pro-root,
  .admin-customer-detail-pro-root,
  .admin-user-detail-modal-root,
  .admin-customer-detail-modal-root,
  [data-admin-user-detail-pro],
  [data-admin-customer-detail-pro] {
    padding: 14px !important;
  }

  .admin-user-detail-pro,
  .admin-customer-detail-pro,
  .admin-user-detail-modal,
  .admin-customer-detail-modal,
  [data-admin-user-detail-panel],
  [data-admin-customer-detail-panel] {
    width: calc(100vw - 28px) !important;
    max-height: calc(100dvh - 28px) !important;
    border-radius: 22px !important;
  }

  .admin-user-detail-pro__grid,
  .admin-customer-detail-pro__grid,
  .admin-user-detail-grid,
  .admin-customer-detail-grid,
  .admin-detail-pro-grid,
  [data-admin-user-detail-grid],
  [data-admin-customer-detail-grid] {
    grid-template-columns: 1fr !important;
  }
}

@media (max-width: 640px) {
  .admin-user-detail-pro-root,
  .admin-customer-detail-pro-root,
  .admin-user-detail-modal-root,
  .admin-customer-detail-modal-root,
  [data-admin-user-detail-pro],
  [data-admin-customer-detail-pro] {
    padding: 0 !important;
    place-items: stretch !important;
  }

  .admin-user-detail-pro,
  .admin-customer-detail-pro,
  .admin-user-detail-modal,
  .admin-customer-detail-modal,
  [data-admin-user-detail-panel],
  [data-admin-customer-detail-panel] {
    width: 100vw !important;
    max-width: 100vw !important;
    height: 100dvh !important;
    max-height: 100dvh !important;
    border-radius: 0 !important;
  }

  .admin-user-detail-pro__head,
  .admin-customer-detail-pro__head,
  .admin-user-detail-modal__head,
  .admin-customer-detail-modal__head,
  .admin-user-detail-pro-header,
  .admin-customer-detail-pro-header,
  [data-admin-user-detail-header],
  [data-admin-customer-detail-header] {
    padding: 14px 16px !important;
  }

  .admin-user-detail-pro__body,
  .admin-customer-detail-pro__body,
  .admin-user-detail-modal__body,
  .admin-customer-detail-modal__body,
  .admin-user-detail-pro-body,
  .admin-customer-detail-pro-body,
  [data-admin-user-detail-body],
  [data-admin-customer-detail-body] {
    padding: 14px 16px 18px !important;
  }

  .admin-user-detail-pro__kpis,
  .admin-customer-detail-pro__kpis,
  .admin-user-detail-kpis,
  .admin-customer-detail-kpis,
  .admin-detail-pro-kpis {
    grid-template-columns: 1fr 1fr !important;
  }
}


/* =====================================================================
   Vemelu Phase 22R Fix 36 – Verschiebbare Support-Ansichten-Leiste
   ===================================================================== */

.vemelu-ticket-workbench.vemelu-ticket-workbench--zendesk.vemelu-ticket-workbench--modal-flow {
  --vemelu-ticket-workbench-nav-width: 255px;
  grid-template-columns: minmax(210px, var(--vemelu-ticket-workbench-nav-width)) 10px minmax(0, 1fr) !important;
}

.vemelu-ticket-workbench__resizer {
  position: relative;
  z-index: 5;
  min-width: 10px;
  width: 10px;
  height: 100%;
  align-self: stretch;
  cursor: col-resize;
  background:
    linear-gradient(180deg, transparent, rgba(125, 211, 252, 0.14), transparent);
  border-left: 1px solid rgba(125, 211, 252, 0.10);
  border-right: 1px solid rgba(2, 6, 23, 0.26);
  touch-action: none;
}

.vemelu-ticket-workbench__resizer::before {
  content: "";
  position: absolute;
  top: 50%;
  left: 50%;
  width: 4px;
  height: 58px;
  border-radius: 999px;
  transform: translate(-50%, -50%);
  background:
    repeating-linear-gradient(
      to bottom,
      rgba(125, 211, 252, 0.55) 0 4px,
      transparent 4px 8px
    );
  opacity: 0.55;
}

.vemelu-ticket-workbench__resizer:hover,
.vemelu-ticket-workbench__resizer:focus-visible,
.vemelu-ticket-workbench__resizer.is-dragging {
  outline: none;
  background:
    linear-gradient(180deg, transparent, rgba(34, 197, 94, 0.22), transparent);
}

.vemelu-ticket-workbench__resizer:hover::before,
.vemelu-ticket-workbench__resizer:focus-visible::before,
.vemelu-ticket-workbench__resizer.is-dragging::before {
  background:
    repeating-linear-gradient(
      to bottom,
      rgba(34, 197, 94, 0.95) 0 4px,
      transparent 4px 8px
    );
  opacity: 1;
}

body.vemelu-ticket-workbench-resizing {
  cursor: col-resize !important;
  user-select: none !important;
}

body.vemelu-ticket-workbench-resizing * {
  cursor: col-resize !important;
}

.vemelu-ticket-workbench--modal-flow .vemelu-ticket-workbench__nav {
  min-width: 0 !important;
}

@media (max-width: 900px) {
  .vemelu-ticket-workbench.vemelu-ticket-workbench--zendesk.vemelu-ticket-workbench--modal-flow {
    grid-template-columns: 1fr !important;
  }

  .vemelu-ticket-workbench__resizer {
    display: none !important;
  }
}