/* Vemelu Website/Admin Phase 22P Step 6
   Kompakter Ticket-Drawer im Zendesk-lite-Stil. */

body.vemelu-ticket-drawer-open {
  overflow: hidden;
}

.vemelu-ticket-drawer-root {
  position: fixed;
  inset: 0;
  z-index: 99999;
  display: flex;
  justify-content: flex-end;
  pointer-events: auto;
}

.vemelu-ticket-drawer-root.is-closing {
  pointer-events: none;
}

.vemelu-ticket-drawer-backdrop {
  position: absolute;
  inset: 0;
  background: rgba(2, 6, 23, 0.58);
  backdrop-filter: blur(4px);
  animation: vemeluTicketDrawerFade .16s ease-out both;
}

.vemelu-ticket-drawer {
  position: relative;
  width: min(760px, 94vw);
  height: 100vh;
  display: flex;
  flex-direction: column;
  background: #0f172a;
  color: #e5e7eb;
  border-left: 1px solid rgba(148, 163, 184, 0.22);
  box-shadow: -28px 0 80px rgba(2, 6, 23, 0.46);
  animation: vemeluTicketDrawerIn .18s cubic-bezier(.2,.8,.2,1) both;
}

.vemelu-ticket-drawer-root.is-closing .vemelu-ticket-drawer {
  animation: vemeluTicketDrawerOut .14s ease-in both;
}

.vemelu-ticket-drawer__header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 14px;
  padding: 18px 20px 14px;
  border-bottom: 1px solid rgba(148, 163, 184, 0.18);
  background: linear-gradient(135deg, rgba(8, 47, 73, 0.92), rgba(15, 23, 42, 0.98));
}

.vemelu-ticket-drawer__eyebrow {
  display: inline-flex;
  align-items: center;
  min-height: 22px;
  padding: 0 9px;
  border-radius: 999px;
  border: 1px solid rgba(125, 211, 252, 0.3);
  background: rgba(14, 165, 233, 0.14);
  color: #bae6fd;
  font-size: 11px;
  font-weight: 900;
  letter-spacing: .04em;
  text-transform: uppercase;
}

.vemelu-ticket-drawer__titlewrap h2 {
  margin: 7px 0 4px;
  color: #f8fafc;
  font-size: 22px;
  line-height: 1.15;
}

.vemelu-ticket-drawer__titlewrap p {
  margin: 0;
  color: #cbd5e1;
  font-size: 13px;
  line-height: 1.45;
}

.vemelu-ticket-drawer__close {
  appearance: none;
  width: 38px;
  height: 38px;
  border-radius: 999px;
  border: 1px solid rgba(148, 163, 184, 0.22);
  background: rgba(15, 23, 42, 0.62);
  color: #f8fafc;
  cursor: pointer;
  font-size: 26px;
  line-height: 1;
  display: inline-flex;
  align-items: center;
  justify-content: center;
}

.vemelu-ticket-drawer__close:hover,
.vemelu-ticket-drawer__close:focus-visible {
  background: rgba(125, 211, 252, 0.16);
  border-color: rgba(125, 211, 252, 0.44);
  outline: none;
}

.vemelu-ticket-drawer__summary {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 8px;
  padding: 12px 16px;
  background: rgba(2, 6, 23, 0.36);
  border-bottom: 1px solid rgba(148, 163, 184, 0.14);
}

.vemelu-ticket-drawer__summary div {
  min-width: 0;
  border-radius: 14px;
  border: 1px solid rgba(148, 163, 184, 0.16);
  background: rgba(15, 23, 42, 0.62);
  padding: 9px 10px;
}

.vemelu-ticket-drawer__summary span {
  display: block;
  color: #94a3b8;
  font-size: 11px;
  font-weight: 800;
  text-transform: uppercase;
  letter-spacing: .03em;
}

.vemelu-ticket-drawer__summary strong {
  display: block;
  margin-top: 3px;
  color: #f8fafc;
  font-size: 13px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.vemelu-ticket-drawer__customer,
.vemelu-ticket-drawer__notice {
  margin: 10px 16px 0;
  border-radius: 14px;
  padding: 10px 12px;
  font-size: 13px;
  line-height: 1.45;
}

.vemelu-ticket-drawer__customer {
  border: 1px solid rgba(148, 163, 184, 0.15);
  background: rgba(15, 23, 42, 0.54);
  color: #cbd5e1;
}

.vemelu-ticket-drawer__customer strong {
  color: #f8fafc;
}

.vemelu-ticket-drawer__notice {
  border: 1px solid rgba(34, 197, 94, 0.28);
  background: rgba(20, 83, 45, 0.16);
  color: #bbf7d0;
  font-weight: 900;
}

.vemelu-ticket-drawer__thread {
  flex: 1;
  min-height: 0;
  overflow: auto;
  padding: 14px 16px 18px;
}

.vemelu-ticket-drawer__thread .vemelu-ticket-thread {
  margin: 0;
  border: 0;
  padding: 0;
  background: transparent;
  box-shadow: none;
}

.vemelu-ticket-drawer__thread .vemelu-ticket-thread__header {
  position: sticky;
  top: -14px;
  z-index: 3;
  margin: -14px -16px 12px;
  padding: 12px 16px;
  border-radius: 0;
  background: rgba(15, 23, 42, 0.96);
  border-bottom: 1px solid rgba(148, 163, 184, 0.14);
  backdrop-filter: blur(8px);
}

.vemelu-ticket-drawer__error {
  border-radius: 14px;
  border: 1px solid rgba(248, 113, 113, 0.28);
  background: rgba(127, 29, 29, 0.16);
  color: #fecaca;
  padding: 12px;
  font-weight: 800;
}

.vemelu-ticket-drawer-source-focus {
  outline: 2px solid rgba(125, 211, 252, 0.72) !important;
  outline-offset: 2px;
}

[data-support-ticket-card] {
  cursor: pointer;
}

[data-support-ticket-card] input,
[data-support-ticket-card] select,
[data-support-ticket-card] textarea,
[data-support-ticket-card] button,
[data-support-ticket-card] a {
  cursor: auto;
}

@keyframes vemeluTicketDrawerFade {
  from { opacity: 0; }
  to { opacity: 1; }
}

@keyframes vemeluTicketDrawerIn {
  from { transform: translateX(34px); opacity: .72; }
  to { transform: translateX(0); opacity: 1; }
}

@keyframes vemeluTicketDrawerOut {
  from { transform: translateX(0); opacity: 1; }
  to { transform: translateX(34px); opacity: .6; }
}

@media (max-width: 760px) {
  .vemelu-ticket-drawer {
    width: 100vw;
  }

  .vemelu-ticket-drawer__summary {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

/* Phase 22P Step 9: Bearbeitung direkt im Ticket-Drawer */
.vemelu-ticket-drawer__edit {
  margin: 10px 16px 0;
  border-radius: 16px;
  border: 1px solid rgba(125, 211, 252, 0.18);
  background: rgba(15, 23, 42, 0.58);
  padding: 12px;
}

.vemelu-ticket-drawer__edit-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 10px;
}

.vemelu-ticket-drawer__edit-head span {
  display: block;
  color: #7dd3fc;
  font-size: 11px;
  font-weight: 950;
  letter-spacing: .04em;
  text-transform: uppercase;
}

.vemelu-ticket-drawer__edit-head strong {
  display: block;
  margin-top: 2px;
  color: #f8fafc;
  font-size: 13px;
  line-height: 1.3;
}

.vemelu-ticket-drawer__edit-status {
  color: #94a3b8;
  font-size: 12px;
  font-weight: 800;
  text-align: right;
  max-width: 230px;
}

.vemelu-ticket-drawer__edit-status--info { color: #bae6fd; }
.vemelu-ticket-drawer__edit-status--success { color: #bbf7d0; }
.vemelu-ticket-drawer__edit-status--error { color: #fecaca; }

.vemelu-ticket-drawer__edit-grid {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(0, 1fr) minmax(160px, 1.2fr) auto;
  gap: 8px;
  align-items: end;
}

.vemelu-ticket-drawer__edit-grid label {
  display: grid;
  gap: 5px;
  color: #94a3b8;
  font-size: 11px;
  font-weight: 900;
  text-transform: uppercase;
  letter-spacing: .03em;
}

.vemelu-ticket-drawer__edit-grid select,
.vemelu-ticket-drawer__edit-grid input {
  width: 100%;
  min-height: 40px;
  border-radius: 12px;
  border: 1px solid rgba(148, 163, 184, 0.22);
  background: rgba(2, 6, 23, 0.4);
  color: #f8fafc;
  padding: 0 11px;
  font: inherit;
  text-transform: none;
  letter-spacing: 0;
}

.vemelu-ticket-drawer__edit-grid select:focus,
.vemelu-ticket-drawer__edit-grid input:focus {
  outline: none;
  border-color: rgba(125, 211, 252, 0.55);
  box-shadow: 0 0 0 4px rgba(125, 211, 252, 0.09);
}

.vemelu-ticket-drawer__edit-grid button,
.vemelu-ticket-drawer__quick-actions button {
  appearance: none;
  border: 0;
  cursor: pointer;
  font: inherit;
  font-weight: 950;
}

.vemelu-ticket-drawer__edit-grid button {
  min-height: 40px;
  border-radius: 12px;
  padding: 0 14px;
  background: #22c55e;
  color: #052e16;
}

.vemelu-ticket-drawer__edit-grid button:disabled {
  opacity: .7;
  cursor: wait;
}

.vemelu-ticket-drawer__quick-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 7px;
  margin-top: 9px;
}

.vemelu-ticket-drawer__quick-actions button {
  min-height: 30px;
  border-radius: 999px;
  padding: 0 10px;
  border: 1px solid rgba(125, 211, 252, 0.2);
  background: rgba(14, 165, 233, 0.1);
  color: #bae6fd;
  font-size: 12px;
}

.vemelu-ticket-drawer__quick-actions button:hover,
.vemelu-ticket-drawer__quick-actions button:focus-visible {
  border-color: rgba(125, 211, 252, 0.5);
  outline: none;
}

@media (max-width: 760px) {
  .vemelu-ticket-drawer__edit-grid {
    grid-template-columns: 1fr;
  }

  .vemelu-ticket-drawer__edit-head {
    flex-direction: column;
  }

  .vemelu-ticket-drawer__edit-status {
    text-align: left;
    max-width: none;
  }
}


/* Phase 22P Step 10: mehr Schnellstatus im Drawer */
.vemelu-ticket-drawer__quick-actions {
  flex-wrap: wrap;
}
.vemelu-ticket-drawer__quick-actions [data-vemelu-ticket-drawer-quick-status="closed"] {
  border-color: rgba(248, 113, 113, 0.35);
  color: #fecaca;
}
.vemelu-ticket-drawer__quick-actions [data-vemelu-ticket-drawer-quick-status="open"] {
  border-color: rgba(125, 211, 252, 0.45);
  color: #bae6fd;
}

/* Phase 22P Step 11: Ticket-Alter-Ampel im Drawer */
.vemelu-ticket-drawer__summary {
  grid-template-columns: repeat(5, minmax(0, 1fr));
}

.vemelu-ticket-drawer__summary-age {
  border-color: rgba(148, 163, 184, 0.2) !important;
}

.vemelu-ticket-drawer__summary-age[data-vemelu-age-tone="green"] {
  border-color: rgba(34, 197, 94, 0.34) !important;
  background: rgba(20, 83, 45, 0.16) !important;
}
.vemelu-ticket-drawer__summary-age[data-vemelu-age-tone="yellow"] {
  border-color: rgba(250, 204, 21, 0.34) !important;
  background: rgba(113, 63, 18, 0.16) !important;
}
.vemelu-ticket-drawer__summary-age[data-vemelu-age-tone="orange"] {
  border-color: rgba(251, 146, 60, 0.38) !important;
  background: rgba(124, 45, 18, 0.18) !important;
}
.vemelu-ticket-drawer__summary-age[data-vemelu-age-tone="red"] {
  border-color: rgba(248, 113, 113, 0.46) !important;
  background: rgba(127, 29, 29, 0.22) !important;
}
.vemelu-ticket-drawer__summary-age[data-vemelu-age-tone="done"] {
  border-color: rgba(167, 139, 250, 0.32) !important;
  background: rgba(76, 29, 149, 0.14) !important;
}

.vemelu-ticket-drawer__summary-age strong {
  overflow: visible !important;
}

.vemelu-ticket-drawer .vemelu-ticket-age {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  width: fit-content;
  max-width: 100%;
  min-height: 26px;
  border-radius: 999px;
  padding: 0 9px;
  border: 1px solid rgba(148, 163, 184, 0.18);
  background: rgba(148, 163, 184, 0.1);
  color: #e5e7eb;
  font-size: 11px;
  font-weight: 950;
  white-space: nowrap;
}
.vemelu-ticket-drawer .vemelu-ticket-age strong {
  color: inherit !important;
  font-size: 11px !important;
  line-height: 1 !important;
  display: inline !important;
  margin: 0 !important;
}
.vemelu-ticket-drawer .vemelu-ticket-age em {
  margin: 0 !important;
  color: currentColor !important;
  opacity: .78;
  font-size: 10px !important;
  line-height: 1 !important;
}
.vemelu-ticket-drawer .vemelu-ticket-age__dot {
  width: 9px;
  height: 9px;
  border-radius: 999px;
  background: #94a3b8;
  box-shadow: 0 0 0 4px rgba(148, 163, 184, 0.12);
  flex: 0 0 auto;
}
.vemelu-ticket-drawer .vemelu-ticket-age--green { border-color: rgba(34,197,94,.34); background: rgba(20,83,45,.16); color: #bbf7d0; }
.vemelu-ticket-drawer .vemelu-ticket-age--green .vemelu-ticket-age__dot { background: #22c55e; box-shadow: 0 0 0 4px rgba(34,197,94,.15); }
.vemelu-ticket-drawer .vemelu-ticket-age--yellow { border-color: rgba(250,204,21,.36); background: rgba(113,63,18,.16); color: #fef3c7; }
.vemelu-ticket-drawer .vemelu-ticket-age--yellow .vemelu-ticket-age__dot { background: #facc15; box-shadow: 0 0 0 4px rgba(250,204,21,.14); }
.vemelu-ticket-drawer .vemelu-ticket-age--orange { border-color: rgba(251,146,60,.38); background: rgba(124,45,18,.18); color: #fed7aa; }
.vemelu-ticket-drawer .vemelu-ticket-age--orange .vemelu-ticket-age__dot { background: #fb923c; box-shadow: 0 0 0 4px rgba(251,146,60,.15); }
.vemelu-ticket-drawer .vemelu-ticket-age--red { border-color: rgba(248,113,113,.46); background: rgba(127,29,29,.22); color: #fecaca; }
.vemelu-ticket-drawer .vemelu-ticket-age--red .vemelu-ticket-age__dot { background: #ef4444; box-shadow: 0 0 0 4px rgba(239,68,68,.16); }
.vemelu-ticket-drawer .vemelu-ticket-age--done { border-color: rgba(167,139,250,.32); background: rgba(76,29,149,.14); color: #ddd6fe; }
.vemelu-ticket-drawer .vemelu-ticket-age--done .vemelu-ticket-age__dot { background: #a78bfa; box-shadow: 0 0 0 4px rgba(167,139,250,.14); }

@media (max-width: 760px) {
  .vemelu-ticket-drawer__summary {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
  .vemelu-ticket-drawer .vemelu-ticket-age {
    white-space: normal;
  }
}

/* Phase 22P Step 12: Lesestatus im Ticket-Drawer */
.vemelu-ticket-drawer__readstate {
  display: flex !important;
  align-items: center !important;
  justify-content: space-between !important;
  gap: 1rem !important;
  margin: 0 1rem 1rem !important;
  padding: 0.95rem 1rem !important;
  border: 1px solid rgba(148, 163, 184, 0.18) !important;
  border-radius: 18px !important;
  background: rgba(15, 23, 42, 0.48) !important;
}

.vemelu-ticket-drawer__readstate.is-unread {
  border-color: rgba(34, 197, 94, 0.42) !important;
  background: linear-gradient(135deg, rgba(20, 83, 45, 0.22), rgba(14, 116, 144, 0.08)) !important;
  box-shadow: inset 4px 0 0 rgba(34, 197, 94, 0.88) !important;
}

.vemelu-ticket-drawer__readstate span {
  display: block !important;
  margin-bottom: 0.18rem !important;
  color: #93c5fd !important;
  font-size: 0.74rem !important;
  font-weight: 950 !important;
  text-transform: uppercase !important;
  letter-spacing: 0.07em !important;
}

.vemelu-ticket-drawer__readstate.is-unread span {
  color: #86efac !important;
}

.vemelu-ticket-drawer__readstate strong {
  display: block !important;
  color: #e5e7eb !important;
  font-size: 0.92rem !important;
  line-height: 1.35 !important;
}

.vemelu-ticket-drawer__readstate button {
  flex: 0 0 auto !important;
  border: 1px solid rgba(34, 197, 94, 0.48) !important;
  border-radius: 999px !important;
  background: rgba(22, 101, 52, 0.28) !important;
  color: #bbf7d0 !important;
  padding: 0.7rem 1rem !important;
  font-weight: 950 !important;
  cursor: pointer !important;
}

.vemelu-ticket-drawer__readstate button:hover,
.vemelu-ticket-drawer__readstate button:focus-visible {
  background: rgba(22, 163, 74, 0.32) !important;
  border-color: rgba(74, 222, 128, 0.7) !important;
  outline: none !important;
}

.vemelu-ticket-drawer__readstate button:disabled {
  opacity: 0.45 !important;
  cursor: not-allowed !important;
}

@media (max-width: 720px) {
  .vemelu-ticket-drawer__readstate {
    align-items: stretch !important;
    flex-direction: column !important;
  }
}

/* Phase 22P Step 13: Support-Pro Detailbereich */
.vemelu-ticket-drawer__pro {
  border: 1px solid rgba(148, 163, 184, .24);
  background: linear-gradient(135deg, rgba(59, 130, 246, .08), rgba(99, 102, 241, .05));
  border-radius: 18px;
  padding: .95rem;
  margin: .9rem 0;
  display: grid;
  gap: .85rem;
}
.vemelu-ticket-drawer__pro-top {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: .75rem;
}
.vemelu-ticket-drawer__pro-top span,
.vemelu-ticket-drawer__pro-card span,
.vemelu-ticket-drawer__history summary {
  display: block;
  color: var(--muted-text, #64748b);
  font-size: .74rem;
  font-weight: 800;
  text-transform: uppercase;
  letter-spacing: .04em;
}
.vemelu-ticket-drawer__pro-top strong {
  display: block;
  margin-top: .1rem;
  font-size: .95rem;
}
.vemelu-ticket-drawer__pro-status {
  max-width: 45%;
  color: var(--muted-text, #64748b);
  font-size: .78rem;
  font-weight: 750;
  text-align: right;
}
.vemelu-ticket-drawer__pro-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: .62rem;
}
.vemelu-ticket-drawer__pro-card {
  border: 1px solid rgba(148, 163, 184, .22);
  background: rgba(255, 255, 255, .62);
  border-radius: 14px;
  padding: .7rem;
  min-width: 0;
}
.vemelu-ticket-drawer__pro-card strong {
  display: block;
  margin-top: .2rem;
  font-size: .9rem;
}
.vemelu-ticket-drawer__pro-card em {
  display: block;
  margin-top: .12rem;
  color: var(--muted-text, #64748b);
  font-size: .76rem;
  font-style: normal;
  line-height: 1.35;
}
.vemelu-ticket-drawer__pro-edit {
  display: grid;
  grid-template-columns: 1fr 1fr 1.2fr auto;
  align-items: end;
  gap: .62rem;
}
.vemelu-ticket-drawer__pro-edit label {
  display: grid;
  gap: .28rem;
  color: var(--muted-text, #64748b);
  font-size: .75rem;
  font-weight: 800;
}
.vemelu-ticket-drawer__pro-edit input,
.vemelu-ticket-drawer__pro-edit select {
  width: 100%;
  border-radius: 12px;
  border: 1px solid rgba(148, 163, 184, .28);
  background: rgba(255, 255, 255, .78);
  color: inherit;
  padding: .55rem .62rem;
  font: inherit;
}
.vemelu-ticket-drawer__pro-edit button {
  border: 0;
  border-radius: 12px;
  padding: .62rem .85rem;
  font-weight: 850;
  cursor: pointer;
  color: #fff;
  background: linear-gradient(135deg, #2563eb, #7c3aed);
  box-shadow: 0 10px 24px rgba(37, 99, 235, .18);
}
.vemelu-ticket-drawer__pro-edit button:disabled {
  opacity: .65;
  cursor: wait;
}
.vemelu-ticket-drawer__history {
  border-top: 1px dashed rgba(148, 163, 184, .35);
  padding-top: .75rem;
}
.vemelu-ticket-drawer__history summary {
  cursor: pointer;
  margin-bottom: .6rem;
}
.vemelu-ticket-drawer__history-item {
  border-left: 3px solid rgba(37, 99, 235, .28);
  background: rgba(255, 255, 255, .58);
  border-radius: 12px;
  padding: .62rem .7rem;
  margin-bottom: .5rem;
}
.vemelu-ticket-drawer__history-item strong {
  display: block;
  font-size: .82rem;
}
.vemelu-ticket-drawer__history-item p,
.vemelu-ticket-drawer__history-empty {
  margin: .25rem 0 0;
  color: var(--muted-text, #64748b);
  font-size: .78rem;
  line-height: 1.45;
}
.vemelu-ticket-drawer__pro .vemelu-ticket-sla {
  margin-top: .25rem;
}
@media (max-width: 980px) {
  .vemelu-ticket-drawer__pro-grid,
  .vemelu-ticket-drawer__pro-edit {
    grid-template-columns: 1fr;
  }
  .vemelu-ticket-drawer__pro-status {
    max-width: none;
    text-align: left;
  }
}

/* Phase 22P Step 14: Dark-Mode-Farbfix fuer Support-Pro + Wissensdatenbank */
.vemelu-ticket-drawer__pro,
.vemelu-ticket-drawer__kb {
  border: 1px solid rgba(125, 211, 252, 0.18) !important;
  background: linear-gradient(135deg, rgba(15, 23, 42, 0.82), rgba(8, 47, 73, 0.34)) !important;
  color: #e5e7eb !important;
  box-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.03) !important;
}

.vemelu-ticket-drawer__pro-card,
.vemelu-ticket-drawer__history-item,
.vemelu-ticket-drawer__kb-item {
  border-color: rgba(148, 163, 184, 0.18) !important;
  background: rgba(15, 23, 42, 0.64) !important;
  color: #e5e7eb !important;
}

.vemelu-ticket-drawer__pro-top span,
.vemelu-ticket-drawer__pro-card span,
.vemelu-ticket-drawer__history summary,
.vemelu-ticket-drawer__kb-head span,
.vemelu-ticket-drawer__kb-item span,
.vemelu-ticket-drawer__pro-edit label {
  color: #93c5fd !important;
}

.vemelu-ticket-drawer__pro-top strong,
.vemelu-ticket-drawer__pro-card strong,
.vemelu-ticket-drawer__history-item strong,
.vemelu-ticket-drawer__kb-head strong,
.vemelu-ticket-drawer__kb-item strong {
  color: #f8fafc !important;
}

.vemelu-ticket-drawer__pro-card em,
.vemelu-ticket-drawer__history-item p,
.vemelu-ticket-drawer__history-empty,
.vemelu-ticket-drawer__kb-head em,
.vemelu-ticket-drawer__kb-item p,
.vemelu-ticket-drawer__kb-empty,
.vemelu-ticket-drawer__kb-status,
.vemelu-ticket-drawer__pro-status {
  color: #a7b5ca !important;
}

.vemelu-ticket-drawer__pro-edit input,
.vemelu-ticket-drawer__pro-edit select {
  border-color: rgba(148, 163, 184, 0.24) !important;
  background: rgba(2, 6, 23, 0.44) !important;
  color: #f8fafc !important;
}

.vemelu-ticket-drawer__pro-edit input::placeholder {
  color: rgba(203, 213, 225, 0.55) !important;
}

.vemelu-ticket-drawer__kb {
  border-radius: 18px;
  padding: .95rem;
  margin: .9rem 0;
  display: grid;
  gap: .8rem;
}

.vemelu-ticket-drawer__kb-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: .85rem;
}

.vemelu-ticket-drawer__kb-head span,
.vemelu-ticket-drawer__kb-item span {
  display: block;
  font-size: .74rem;
  font-weight: 900;
  text-transform: uppercase;
  letter-spacing: .04em;
}

.vemelu-ticket-drawer__kb-head strong {
  display: block;
  margin-top: .1rem;
  font-size: .98rem;
}

.vemelu-ticket-drawer__kb-head em {
  display: block;
  margin-top: .22rem;
  font-size: .77rem;
  font-style: normal;
  line-height: 1.4;
}

.vemelu-ticket-drawer__kb-head button,
.vemelu-ticket-drawer__kb-actions button {
  appearance: none;
  border: 0;
  border-radius: 999px;
  cursor: pointer;
  font: inherit;
  font-weight: 950;
}

.vemelu-ticket-drawer__kb-head button {
  flex: 0 0 auto;
  min-height: 34px;
  padding: 0 .85rem;
  background: #7dd3fc;
  color: #082f49;
}

.vemelu-ticket-drawer__kb-head button:disabled {
  opacity: .62;
  cursor: wait;
}

.vemelu-ticket-drawer__kb-list {
  display: grid;
  gap: .6rem;
}

.vemelu-ticket-drawer__kb-item {
  border-radius: 14px;
  padding: .78rem;
}

.vemelu-ticket-drawer__kb-item-top {
  display: flex;
  justify-content: space-between;
  gap: .75rem;
}

.vemelu-ticket-drawer__kb-item strong {
  display: block;
  margin-top: .12rem;
  font-size: .92rem;
  line-height: 1.25;
}

.vemelu-ticket-drawer__kb-item p {
  margin: .42rem 0 0;
  font-size: .82rem;
  line-height: 1.45;
}

.vemelu-ticket-drawer__kb-tags {
  display: flex;
  flex-wrap: wrap;
  gap: .35rem;
  margin-top: .55rem;
}

.vemelu-ticket-drawer__kb-tags em {
  border-radius: 999px;
  border: 1px solid rgba(125, 211, 252, .2);
  background: rgba(14, 165, 233, .1);
  color: #bae6fd;
  padding: .16rem .48rem;
  font-size: .72rem;
  font-style: normal;
  font-weight: 850;
}

.vemelu-ticket-drawer__kb-actions {
  display: flex;
  flex-wrap: wrap;
  gap: .45rem;
  margin-top: .7rem;
}

.vemelu-ticket-drawer__kb-actions button {
  min-height: 30px;
  padding: 0 .7rem;
  border: 1px solid rgba(34, 197, 94, .28);
  background: rgba(22, 163, 74, .16);
  color: #bbf7d0;
  font-size: .78rem;
}

.vemelu-ticket-drawer__kb-actions button + button {
  border-color: rgba(125, 211, 252, .24);
  background: rgba(14, 165, 233, .12);
  color: #bae6fd;
}

.vemelu-ticket-drawer__kb-status--info { color: #bae6fd !important; }
.vemelu-ticket-drawer__kb-status--success { color: #bbf7d0 !important; }
.vemelu-ticket-drawer__kb-status--error { color: #fecaca !important; }

@media (max-width: 760px) {
  .vemelu-ticket-drawer__kb-head {
    flex-direction: column;
  }
}

/* Phase 22P Step 14 Fix 1: kompletter Drawer scrollbar + kompaktere KB */
body.vemelu-ticket-drawer-open {
  overflow: hidden !important;
}

.vemelu-ticket-drawer {
  height: 100dvh !important;
  max-height: 100dvh !important;
  overflow-y: auto !important;
  overflow-x: hidden !important;
  overscroll-behavior: auto;
  scrollbar-width: thin;
  scrollbar-color: rgba(125, 211, 252, .55) rgba(15, 23, 42, .78);
}

.vemelu-ticket-drawer::-webkit-scrollbar {
  width: 10px;
}

.vemelu-ticket-drawer::-webkit-scrollbar-track {
  background: rgba(15, 23, 42, .78);
}

.vemelu-ticket-drawer::-webkit-scrollbar-thumb {
  background: rgba(125, 211, 252, .42);
  border-radius: 999px;
  border: 2px solid rgba(15, 23, 42, .78);
}

.vemelu-ticket-drawer__thread {
  flex: 0 0 auto !important;
  min-height: auto !important;
  overflow: visible !important;
}

.vemelu-ticket-drawer__summary-age strong,
.vemelu-ticket-drawer__summary .vemelu-ticket-age {
  max-width: 100%;
  white-space: nowrap;
}

.vemelu-ticket-drawer__summary .vemelu-ticket-age em {
  display: none !important;
}

.vemelu-ticket-drawer__kb {
  margin-bottom: 18px !important;
}

.vemelu-ticket-drawer__kb-list {
  max-height: 420px;
  overflow: auto;
  padding-right: 4px;
  scrollbar-width: thin;
}


/* Phase 22P Step 15: Cleaner Ticket-Drawer mit Haupt-Tabs */
.vemelu-ticket-drawer__main-tabs {
  position: sticky;
  top: 0;
  z-index: 4;
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 8px;
  padding: 10px 0 12px;
  margin: 12px 0;
  background: linear-gradient(180deg, rgba(7, 18, 35, 0.96), rgba(7, 18, 35, 0.84));
  backdrop-filter: blur(10px);
}
.vemelu-ticket-drawer__main-tabs button {
  border: 1px solid rgba(125, 211, 252, 0.18);
  border-radius: 16px;
  background: rgba(15, 23, 42, 0.74);
  color: rgba(226, 232, 240, 0.86);
  font-weight: 900;
  padding: 12px 10px;
  cursor: pointer;
  box-shadow: inset 0 1px 0 rgba(255,255,255,0.04);
}
.vemelu-ticket-drawer__main-tabs button:hover,
.vemelu-ticket-drawer__main-tabs button.is-active {
  color: #ffffff;
  border-color: rgba(125, 211, 252, 0.54);
  background: linear-gradient(135deg, rgba(14, 165, 233, 0.32), rgba(37, 99, 235, 0.20));
}
.vemelu-ticket-drawer__main-tabs button em {
  display: inline-flex;
  min-width: 22px;
  min-height: 22px;
  align-items: center;
  justify-content: center;
  margin-left: 6px;
  border-radius: 999px;
  background: rgba(34, 197, 94, 0.18);
  color: #bbf7d0;
  font-size: 12px;
  font-style: normal;
}
.vemelu-ticket-drawer__tab-panel { display: none; }
.vemelu-ticket-drawer__tab-panel.is-active { display: block; animation: vemeluDrawerTabIn .14s ease-out; }
.vemelu-ticket-drawer__tab-hint {
  margin-top: 12px;
  border: 1px dashed rgba(125, 211, 252, 0.26);
  border-radius: 16px;
  padding: 14px 16px;
  color: rgba(203, 213, 225, 0.78);
  background: rgba(15, 23, 42, 0.42);
}
@keyframes vemeluDrawerTabIn { from { opacity: 0; transform: translateY(5px); } to { opacity: 1; transform: translateY(0); } }
@media (max-width: 680px) {
  .vemelu-ticket-drawer__main-tabs { grid-template-columns: repeat(2, minmax(0, 1fr)); }
}

/* Phase 22P Step 16: eingebetteter Ticket-Arbeitsbereich */
.vemelu-ticket-drawer-root--embedded {
  position: relative;
  inset: auto;
  z-index: 1;
  display: block;
  width: 100%;
  height: 100%;
  min-height: 720px;
  pointer-events: auto;
}

.vemelu-ticket-drawer-root--embedded .vemelu-ticket-drawer-backdrop,
.vemelu-ticket-drawer-root--embedded .vemelu-ticket-drawer__close {
  display: none !important;
}

.vemelu-ticket-drawer-root--embedded .vemelu-ticket-drawer {
  position: relative;
  width: 100%;
  height: 100%;
  min-height: 720px;
  max-height: none;
  border-left: 0;
  border-radius: 22px;
  box-shadow: none;
  animation: none;
  overflow: hidden;
}

.vemelu-ticket-drawer-root--embedded .vemelu-ticket-drawer__header {
  padding: 16px 18px 12px;
}

.vemelu-ticket-drawer-root--embedded .vemelu-ticket-drawer__summary {
  grid-template-columns: repeat(5, minmax(0, 1fr));
}

.vemelu-ticket-drawer-root--embedded .vemelu-ticket-drawer__tab-panel.is-active {
  overflow: auto;
}

.vemelu-ticket-drawer__customer-history {
  margin: 14px 0 0;
  border: 1px solid rgba(148, 163, 184, 0.16);
  border-radius: 18px;
  background: rgba(15, 23, 42, 0.46);
  padding: 12px;
}

.vemelu-ticket-drawer__customer-history-head {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  gap: 12px;
  margin-bottom: 10px;
}

.vemelu-ticket-drawer__customer-history-head span {
  display: block;
  color: #7dd3fc;
  font-size: 11px;
  font-weight: 950;
  letter-spacing: .04em;
  text-transform: uppercase;
}

.vemelu-ticket-drawer__customer-history-head strong {
  display: block;
  margin-top: 3px;
  color: #f8fafc;
  font-size: 14px;
}

.vemelu-ticket-drawer__customer-history-head button {
  appearance: none;
  border: 1px solid rgba(125, 211, 252, 0.25);
  border-radius: 999px;
  background: rgba(8, 47, 73, 0.34);
  color: #bae6fd;
  padding: 7px 10px;
  cursor: pointer;
  font-weight: 900;
  font-size: 12px;
}

.vemelu-ticket-drawer__customer-history-list {
  display: flex;
  flex-direction: column;
  gap: 8px;
  max-height: 240px;
  overflow: auto;
}

.vemelu-ticket-drawer__customer-ticket {
  width: 100%;
  appearance: none;
  border: 1px solid rgba(148, 163, 184, 0.14);
  border-radius: 14px;
  background: rgba(2, 6, 23, 0.26);
  color: inherit;
  cursor: pointer;
  text-align: left;
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 12px;
  padding: 10px 11px;
}

.vemelu-ticket-drawer__customer-ticket:hover,
.vemelu-ticket-drawer__customer-ticket:focus-visible {
  outline: none;
  border-color: rgba(125, 211, 252, 0.34);
  background: rgba(8, 47, 73, 0.24);
}

.vemelu-ticket-drawer__customer-ticket span {
  min-width: 0;
}

.vemelu-ticket-drawer__customer-ticket strong,
.vemelu-ticket-drawer__customer-ticket b,
.vemelu-ticket-drawer__customer-ticket em {
  display: block;
}

.vemelu-ticket-drawer__customer-ticket strong {
  color: #7dd3fc;
  font-size: 12px;
  font-weight: 950;
}

.vemelu-ticket-drawer__customer-ticket b {
  color: #e5e7eb;
  font-size: 12px;
}

.vemelu-ticket-drawer__customer-ticket em {
  color: #94a3b8;
  font-size: 11px;
  font-style: normal;
  margin-top: 3px;
}

.vemelu-ticket-drawer__customer-history-status {
  margin-top: 8px;
  color: #94a3b8;
  font-size: 12px;
}

.vemelu-ticket-drawer__customer-history-status.is-success { color: #bbf7d0; }
.vemelu-ticket-drawer__customer-history-status.is-error { color: #fecaca; }
.vemelu-ticket-drawer__customer-history-status.is-info { color: #bae6fd; }

@media (max-width: 1120px) {
  .vemelu-ticket-drawer-root--embedded,
  .vemelu-ticket-drawer-root--embedded .vemelu-ticket-drawer {
    min-height: 680px;
  }

  .vemelu-ticket-drawer-root--embedded .vemelu-ticket-drawer__summary {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}


/* =====================================================================
   Phase 22P Step 17 – UI Polish fuer Ticket-Detail / Tabs / Kundenhistorie
   ===================================================================== */

.vemelu-ticket-drawer-root--embedded .vemelu-ticket-drawer {
  background:
    radial-gradient(circle at top right, rgba(20, 184, 166, 0.08), transparent 30%),
    linear-gradient(145deg, rgba(15, 23, 42, 0.94), rgba(2, 6, 23, 0.46));
}

.vemelu-ticket-drawer-root--embedded .vemelu-ticket-drawer__header {
  background:
    radial-gradient(circle at top left, rgba(14, 165, 233, 0.13), transparent 32%),
    linear-gradient(135deg, rgba(8, 47, 73, 0.88), rgba(15, 23, 42, 0.94));
}

.vemelu-ticket-drawer__titlewrap h2 {
  letter-spacing: -0.02em;
}

.vemelu-ticket-drawer__summary {
  gap: 9px;
}

.vemelu-ticket-drawer__summary div {
  border-color: rgba(148, 163, 184, 0.13);
  background: rgba(2, 6, 23, 0.28);
  box-shadow: inset 0 1px 0 rgba(255,255,255,0.025);
}

.vemelu-ticket-drawer__main-tabs {
  position: sticky;
  top: 0;
  z-index: 6;
  padding: 9px;
  border-radius: 18px;
  background: rgba(2, 6, 23, 0.30);
  border: 1px solid rgba(148, 163, 184, 0.12);
  backdrop-filter: blur(10px);
}

.vemelu-ticket-drawer__main-tabs button {
  min-height: 42px;
  border-radius: 14px;
  transition: transform .15s ease, background .15s ease, border-color .15s ease, color .15s ease;
}

.vemelu-ticket-drawer__main-tabs button:hover {
  transform: translateY(-1px);
}

.vemelu-ticket-drawer__main-tabs button.is-active {
  box-shadow: inset 0 -2px 0 rgba(34, 197, 94, 0.70), 0 8px 22px rgba(2, 6, 23, 0.15);
}

.vemelu-ticket-drawer__tab-panel.is-active {
  animation: vemeluDrawerTabIn .16s ease-out;
}

.vemelu-ticket-thread,
.vemelu-ticket-reply-panel,
.vemelu-ticket-internal-panel,
.vemelu-ticket-drawer__customer-history,
.vemelu-ticket-drawer__history,
.vemelu-ticket-drawer__support-pro,
.vemelu-ticket-drawer__solutions {
  border-color: rgba(148, 163, 184, 0.13) !important;
  background: rgba(15, 23, 42, 0.42) !important;
  box-shadow: inset 0 1px 0 rgba(255,255,255,0.025);
}

.vemelu-ticket-drawer__customer-ticket {
  border-color: rgba(148, 163, 184, 0.12);
  background: rgba(2, 6, 23, 0.22);
}

.vemelu-ticket-drawer__customer-ticket:hover,
.vemelu-ticket-drawer__customer-ticket:focus-visible {
  transform: translateY(-1px);
  border-color: rgba(34, 197, 94, 0.28);
  background: rgba(8, 47, 73, 0.26);
}

.vemelu-ticket-drawer__tab-hint {
  border-radius: 14px;
  border: 1px dashed rgba(125, 211, 252, 0.20);
  background: rgba(8, 47, 73, 0.16);
}

.vemelu-ticket-drawer-root--embedded .vemelu-ticket-drawer__thread::-webkit-scrollbar {
  width: 10px;
}

.vemelu-ticket-drawer-root--embedded .vemelu-ticket-drawer__thread::-webkit-scrollbar-thumb {
  border-radius: 999px;
  background: rgba(125, 211, 252, 0.34);
  border: 2px solid rgba(15, 23, 42, 0.70);
}

@media (max-width: 720px) {
  .vemelu-ticket-drawer__main-tabs {
    grid-template-columns: 1fr 1fr;
  }

  .vemelu-ticket-drawer__summary {
    grid-template-columns: 1fr 1fr !important;
  }
}

/* =====================================================================
   Vemelu Phase 22P Step 17 Fix 1 – Ticket Detail Consistency
   ===================================================================== */

.vemelu-ticket-drawer select,
.vemelu-ticket-drawer input,
.vemelu-ticket-drawer textarea,
.vemelu-ticket-drawer__workbench-detail select,
.vemelu-ticket-drawer__workbench-detail input,
.vemelu-ticket-drawer__workbench-detail textarea {
  color-scheme: dark;
}

.vemelu-ticket-drawer select option,
.vemelu-ticket-drawer__workbench-detail select option {
  background: #0b1624 !important;
  color: #f8fafc !important;
}

.vemelu-ticket-drawer select option:checked,
.vemelu-ticket-drawer__workbench-detail select option:checked {
  background: #12384a !important;
  color: #eaffff !important;
}

/* Ticket-Detail: native Dropdowns optisch naeher an Vemelu Dark Mode. */
.vemelu-ticket-drawer select,
.vemelu-ticket-drawer__workbench-detail select {
  background-color: rgba(2, 10, 20, .52) !important;
  color: #f8fafc !important;
  border-color: rgba(125, 211, 252, .24) !important;
}

/* Phase 22Q Fix 18 – zentrierter Zendesk-lite Ticket-Arbeitsdialog */
.vemelu-ticket-drawer-root:not(.vemelu-ticket-drawer-root--embedded) {
  align-items: center;
  justify-content: center;
  padding: clamp(12px, 2.4vw, 30px);
}

.vemelu-ticket-drawer-root:not(.vemelu-ticket-drawer-root--embedded) .vemelu-ticket-drawer-backdrop {
  background: rgba(2, 6, 23, 0.66);
  backdrop-filter: blur(7px);
}

.vemelu-ticket-drawer-root:not(.vemelu-ticket-drawer-root--embedded) .vemelu-ticket-drawer {
  width: min(1180px, calc(100vw - 32px));
  height: min(92dvh, 980px);
  max-height: 92dvh;
  border-left: 0;
  border: 1px solid rgba(148, 163, 184, 0.26);
  border-radius: 26px;
  overflow: hidden;
  box-shadow: 0 34px 120px rgba(2, 6, 23, 0.58);
  animation: vemeluTicketModalIn .18s cubic-bezier(.2,.8,.2,1) both;
}

.vemelu-ticket-drawer-root:not(.vemelu-ticket-drawer-root--embedded).is-closing .vemelu-ticket-drawer {
  animation: vemeluTicketModalOut .14s ease-in both;
}

.vemelu-ticket-drawer-root:not(.vemelu-ticket-drawer-root--embedded) .vemelu-ticket-drawer__edit,
.vemelu-ticket-drawer-root:not(.vemelu-ticket-drawer-root--embedded) .vemelu-ticket-drawer__pro,
.vemelu-ticket-drawer-root:not(.vemelu-ticket-drawer-root--embedded) .vemelu-ticket-drawer__tab-hint {
  max-width: 980px;
  margin-left: auto;
  margin-right: auto;
}

.vemelu-ticket-drawer__quick-actions [data-vemelu-ticket-drawer-quick-status="spam"] {
  border-color: rgba(248, 113, 113, 0.48);
  background: rgba(127, 29, 29, 0.18);
  color: #fecaca;
}

.vemelu-ticket-drawer__quick-actions [data-vemelu-ticket-drawer-quick-status="spam"]:hover,
.vemelu-ticket-drawer__quick-actions [data-vemelu-ticket-drawer-quick-status="spam"]:focus-visible {
  border-color: rgba(248, 113, 113, 0.78);
  background: rgba(127, 29, 29, 0.32);
  color: #fff1f2;
}

@keyframes vemeluTicketModalIn {
  from { opacity: 0; transform: translateY(18px) scale(.985); }
  to { opacity: 1; transform: translateY(0) scale(1); }
}

@keyframes vemeluTicketModalOut {
  from { opacity: 1; transform: translateY(0) scale(1); }
  to { opacity: 0; transform: translateY(12px) scale(.985); }
}

@media (max-width: 760px) {
  .vemelu-ticket-drawer-root:not(.vemelu-ticket-drawer-root--embedded) {
    padding: 0;
  }

  .vemelu-ticket-drawer-root:not(.vemelu-ticket-drawer-root--embedded) .vemelu-ticket-drawer {
    width: 100vw;
    height: 100dvh;
    max-height: 100dvh;
    border-radius: 0;
  }
}

/* =====================================================================
   Vemelu Phase 22Q Fix 19 – eingebettetes Ticketdetail in der Workbench
   ===================================================================== */
.vemelu-ticket-workbench--zendesk .vemelu-ticket-drawer-root--embedded,
.vemelu-ticket-workbench--zendesk .vemelu-ticket-drawer-root--embedded .vemelu-ticket-drawer {
  height: 100% !important;
  max-height: none !important;
  min-height: 100% !important;
  border-radius: 0 !important;
}

.vemelu-ticket-workbench--zendesk .vemelu-ticket-drawer-root--embedded .vemelu-ticket-drawer {
  border: 0 !important;
  box-shadow: none !important;
}

.vemelu-ticket-workbench--zendesk .vemelu-ticket-drawer-root--embedded .vemelu-ticket-drawer__header {
  position: sticky;
  top: 0;
  z-index: 6;
}

.vemelu-ticket-workbench--zendesk .vemelu-ticket-drawer-root--embedded .vemelu-ticket-drawer__tab-panel.is-active {
  min-height: 0 !important;
}


/* Phase 22Q Fix 20 – zentrales Ticketfenster für Tester- und Löschanfragen */
.vemelu-ticket-request {
  display: grid;
  gap: 16px;
  padding: 18px 20px 20px;
  overflow: auto;
}

.vemelu-ticket-request__grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  gap: 12px;
}

.vemelu-ticket-request__card,
.vemelu-ticket-request__message {
  border: 1px solid rgba(148, 163, 184, 0.18);
  border-radius: 18px;
  background: rgba(2, 10, 20, 0.34);
  padding: 14px 16px;
}

.vemelu-ticket-request__card span,
.vemelu-ticket-request__message span {
  display: block;
  color: #7dd3fc;
  font-size: 11px;
  font-weight: 900;
  letter-spacing: .05em;
  text-transform: uppercase;
  margin-bottom: 6px;
}

.vemelu-ticket-request__card strong {
  display: block;
  color: #f8fafc;
  font-size: 15px;
  margin-bottom: 4px;
}

.vemelu-ticket-request__card p,
.vemelu-ticket-request__message p {
  margin: 0;
  color: #cbd5e1;
  line-height: 1.5;
  white-space: pre-wrap;
}

.vemelu-ticket-request__mail-button {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 40px;
  padding: 0 14px;
  border-radius: 999px;
  border: 1px solid rgba(125, 211, 252, 0.24);
  background: rgba(8, 47, 73, 0.34);
  color: #e0f2fe;
  text-decoration: none;
  cursor: pointer;
  font: inherit;
}

.vemelu-ticket-request__mail-button:hover,
.vemelu-ticket-request__mail-button:focus-visible {
  outline: none;
  border-color: rgba(34, 197, 94, 0.36);
  background: rgba(20, 83, 45, 0.34);
}